Guest Relations Supervisor

0 years

2 - 3 Lacs

Posted:3 days ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Guest Experience & Service Quality

  • Welcome and assist guests in a warm, professional, and personalized manner.
  • Ensure smooth check-in and check-out experiences for all guests.
  • Anticipate guest needs and preferences to deliver memorable, tailor-made experiences.
  • Handle guest inquiries, requests, and complaints efficiently and courteously.
  • Supervise and coordinate VIP and repeat guest arrivals, departures, and special arrangements.
  • Maintain close coordination with Housekeeping, F&B, and other departments to ensure guest satisfaction.

Team Supervision & Coordination

  • Lead and motivate the Guest Relations team to achieve service excellence.
  • Conduct regular training sessions and briefings to maintain consistent service standards.
  • Monitor team performance and provide constructive feedback.
  • Prepare and update duty rosters and ensure adequate coverage during shifts.

Operational Responsibilities

  • Oversee guest amenities, welcome letters, and room inspections for VIP guests.
  • Maintain accurate guest history records in the PMS for future personalization.
  • Ensure all guest feedback is logged, analyzed, and reported to management.
  • Assist in developing guest loyalty initiatives and service improvement programs.
  • Support the Front Office team during peak hours and special events.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Application Question(s):

  • Female Candidates Preferred.

Language:

  • English (Required)
  • Malayalam (Required)

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