Guest Relations Supervisor

Key Responsibilities:

Guest Experience & Service Quality

• Welcome and assist guests in a warm, professional, and personalized manner.
• Ensure smooth check-in and check-out experiences for all guests.
• Anticipate guest needs and preferences to deliver memorable, tailor-made experiences.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Supervise and coordinate VIP and repeat guest arrivals, departures, and special arrangements.
• Maintain close coordination with Housekeeping, F&B, and other departments to ensure guest satisfaction.

Team Supervision & Coordination

• Lead and motivate the Guest Relations team to achieve service excellence.
• Conduct regular training sessions and briefings to maintain consistent service standards.
• Monitor team performance and provide constructive feedback.
• Prepare and update duty rosters and ensure adequate coverage during shifts.

Operational Responsibilities

• Oversee guest amenities, welcome letters, and room inspections for VIP guests.
• Maintain accurate guest history records in the PMS for future personalization.
• Ensure all guest feedback is logged, analyzed, and reported to management.
• Assist in developing guest loyalty initiatives and service improvement programs.
• Support the Front Office team during peak hours and special events.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Application Question(s):

• Female Candidates Preferred.

Language:

• English (Required)
• Malayalam (Required)