Guest Relations Executive

*Job Title:* Guest Relations Executive *Location:* Churchgate, Mumbai *Job Type:* Full-time *About Us:* We are a renowned restaurant in Churchgate, Mumbai, known for our exceptional cuisine and outstanding service. We are seeking a highly motivated and customer-focused Guest Relations Executive to join our team. *Job Description:* As a Guest Relations Executive, you will be the face of our restaurant, responsible for ensuring exceptional guest experiences. Your primary responsibilities will include: - Greet and welcome guests, ensuring a warm and personalized experience - Manage reservations, waitlists, and table assignments - Address guest queries, concerns, and feedback in a professional and courteous manner - Coordinate with kitchen and service staff to ensure seamless service - Maintain a high level of customer satisfaction and retention - Collaborate with the management team to implement guest-centric initiatives *Requirements:* - Excellent communication and interpersonal skills - Prior experience in a customer-facing role, preferably in a hospitality setting - Ability to multitask, work under pressure, and maintain a positive attitude - Basic knowledge of food and beverage operations - Proficiency in English and local languages (Hindi and Marathi preferred) *What We Offer:* - Attractive salary package - Excellent service charge opportunities - Dynamic and supportive work environment - Opportunities for growth and professional development *If you are a people person with a passion for hospitality, we would love to hear from you!*