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Guest Relations Executive

Guest Relations Executive

Gostops

0 - 31 years

1 - 2 Lacs

ponda

Posted:2 days ago| Platform: Apna logo

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Skills Required

communication support documentation reports service management inventory checks procurement

Work Mode

On-site

Job Type

Full Time

Job Description

KEY RESPONSIBILITIES: Guest Services - Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their Provide accurate information about the property, local experiences, and goSTOPS community Front Desk Operations - Manage guest check-in and check-out processes efficiently. Ensure all registration documents and ID verifications are accurately maintained. Communication - Handle phone calls, messages, and emails; redirect queries to appropriate departments. Maintain a helpful, clear, and friendly communication tone with guests and staff. Administrative Support - Maintain organized records, checklists, and documentation logs. Prepare spreadsheets and reports for operational and guest service needs. Property Management Assistance - Conduct periodic inventory checks and maintain supply records. Assist with procurement and restocking of monthly operational supplies. Act as the property in-charge during the absence of the Property Manager. Food and Beverage Assistance - Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service areas. Book-keeping Support - areas. Issue invoices and assist in basic financial documentation such as bill checks and petty cash records. Cross-Location Travel - Be open to traveling to other goSTOPS properties across South and West India when required.

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Gostops

Hospitality

New Delhi Delhi

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Guest Relations Executive