Guest Relations Executive

Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Job Description Assist guests with check in and checkout, and other cashiering duties Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions Handle guests’ mails, messages, and answering phone calls Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Comply with hotel and department policies and procedures at all times Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Attend daily briefings and relevant departmental meetings Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times Ensure cleanliness and appearance of Front Desk and related areas Establish awareness of the Hotels fire and emergency procedures Ensure vigilance in regard to in-house credit matters and act upon any discrepancies Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager Qualifications University degree preferred Minimum 2 years hotel front office experience in a luxury background Computer Knowledge, i.e. well versed with windows, internet explorer and word Technical knowledge in Front Office operations Basic supervisory skills, verbal and written skills, planning, decision making, training and development Read, write, speak English fluently Well groomed with leadership quality Able to work in a team, good interpersonal and communication skills Detail-oriented, organized and very flexible with working extended hours Energetic with positive attitude Able to work under pressure and independently Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Show more Show less