Guest Relations Executive

¦Guest Relations focuses on client acquisition, nurturing leads, closing sales, and building long-term relationships by managing the client journey from initial contact to post-sale support. Key responsibilities include prospecting new clients, conducting facility tours, negotiating deals, utilizing CRM software for client management, achieving sales targets, and ensuring customer satisfaction through excellent communication and service.

Key Responsibilities

Client Acquisition: Prospect and identify potential clients, manage inbound/outbound calls, and generate new sales opportunities.

Customer Relationship Management: Build and maintain strong client relationships through regular communication, email, and calls, ensuring customer satisfaction at every stage.

Marketing & Sales: Organize and conduct facility tours and presentations for potential clients, and effectively present the features and benefits of Bless Living.

Sales Process Management: Guide clients through the buying process, from initial contact to final transaction, including handling documentation, payments, and post-sales follow-up.

Market Expertise: Maintain a thorough understanding of the senior living market, local trends, competitor activities, and available services.

CRM Utilization: Utilize Customer Relationship Management (CRM) software to track client interactions, manage client information, and support sales efforts.

Collaboration: Coordinate with internal teams, such as communications, marketing, legal, Administration and Resident Relations to ensure a smooth and efficient onboarding process.

Reporting: Prepare and present sales reports to management, outlining sales activities, market insights, and client feedback.

Required Skills

Communication & Interpersonal Skills: Excellent verbal and written communication skills for effective client interaction and negotiation.

Sales & Negotiation: Strong skills in sales techniques, negotiating terms, and closing deals.

Customer Service: A customer-centric attitude and a commitment to providing exceptional service.

Organizational Skills: Detail-oriented approach to manage multiple clients and transactions simultaneously.

Technical Proficiency: Familiarity with CRM software (Salesforce) preferred and Microsoft Office Suite.

Market Knowledge: In-depth understanding of national and local senior living market and trends.

Qualifications & Experience

Education: A Bachelor's degree is minimum requirement while a Masters in Business would be highly preferred.

Experience: Prior experience in hospitality or real estate sales and customer relationship management will be beneficial.

Job Type: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person