Guest Relations Associate

Position: Guest Relations Executive
Location: Bandra West, Mumbai
Experience Required: 2 years to 4 years

Job Description

We are looking for a warm, enthusiastic, and service-oriented Guest Relations Associate to join our team in Bandra West. The ideal candidate will play a key role in delivering exceptional guest experiences, ensuring satisfaction from arrival to departure.

Key Responsibilities

• Guest Arrival & Departure:
• Greet guests warmly, assist with check-in/check-out, and ensure a smooth and pleasant experience.
• Information & Assistance:
• Provide guests with accurate details about hotel services, facilities, and local attractions via phone, email, or in person.
• Complaint Resolution:
• Handle guest concerns and complaints promptly and professionally
• Liaise with housekeeping, front desk, F&B, and other departments to fulfil guest needs and requests.
• Manage VIP guest arrivals/departures, including special arrangements and preferences.
• Maintain up-to-date records of guest information, preferences, and service reports.Ensure service excellence and guest satisfaction in alignment with hotel standards.
• Inform guests about ongoing offers, services, and packages.

Key Skills & Requirements

• Coordination with Departments:
• VIP Guest Handling:
• Record Keeping:
• Upholding Standards:
• Promotions & Services
• Excellent communication (verbal & written)
• Pleasing personality with a customer-centric approach
• Strong problem-solving and time management skills
• Ability to multitask and adapt to dynamic guest needs
• Fluency in English; knowledge of other languages is a plus
• Basic computer literacy and familiarity with guest management systems

To Apply

Please share your CV along with a recent photograph

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person