Guest Relation Officer

Job Description

As a Guest Relation Officer, you'll be at the heart of our operations, ensuring seamless pre-opening and post- closing routines. Handle guest complaints with finesse, maintain impeccable product quality, and manage inventory like a pro. Create efficient schedules, boost team morale, track performance, and generate insightful reports. Stay on top of policy compliance and collaborate with management to drive the business forward and elevate the guest experience. Job Description: Pre-opening & Post-closing Guest Complaint Handling Shift Cash Handling Product Quality Inventory Management Duty Roster People Management Performance Management Making Reports Policy Adherence Collaborate with Management Requirements: • Bachelor's degree in Business Administration, Hospitality Management, or a related field. • Proven experience in restaurant management or a related field. • Minimum 1 year of experience in similar role • Strong leadership and people management skills. • Financial acumen with the ability to analyze P&L statements, COGS, and budget forecasts. • Excellent communication and interpersonal skills. • Demonstrated success in business development and achieving sales targets. • Familiarity with recruitment and selection processes.