Guest Relation Officer

Guest Relation Officer

Job Type: Full-time

About Us

We are a multispecialty hospital committed to delivering quality and compassionate healthcare. To enhance patient experience, we are looking for Guest Relation Officers who can ensure smooth communication, patient satisfaction, and professional front-office services.

Key Responsibilities

• Welcome and assist patients, attendants, and visitors with courtesy and empathy.
• Guide patients through registration, billing, admission, and discharge processes.
• Coordinate with doctors, nurses, billing, and diagnostic teams to ensure seamless patient flow.
• Handle inquiries (in-person, phone, and email) and provide accurate information about hospital services.
• Address patient grievances and escalate to concerned departments if required.
• Assist elderly, differently-abled, and critical patients with priority care.
• Maintain a professional, patient-friendly reception and waiting area.
• Ensure confidentiality of patient information and hospital records.

Skills & Competencies

• Proficiency in Tamil and English; knowledge of Hindi or other regional languages is an advantage.
• Strong interpersonal skills, empathy, and a service-oriented mindset.
• Ability to multitask and remain calm under pressure.
• Basic computer knowledge (MS Office, hospital information system preferred).
• Professional appearance and positive attitude.

Qualifications

• Graduate / Bachelor of Social work or Master of Social Work - preferred
• Experience in healthcare, hospitality, or customer service

Why Join Us?

• Opportunity to work in a reputed multispecialty hospital.
• Exposure to patient care, hospital operations, and guest relations.
• Supportive work environment with training and growth opportunities.

Job Details

• Job Type: Full-time
• Salary: Competitive (based on experience)
• Shift: Rotational / Day & Evening Shifts
• Location: Tirupur

Job Type: Full-time

Work Location: In person