Guest Relation Host

2 - 7 years

1 - 4 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Guest Relations Host, you will be the first point of contact for guests, creating a welcoming and positive experience from arrival to departure. Your primary responsibility is to ensure guest satisfaction by providing exceptional service, handling inquiries, resolving issues, and offering assistance throughout their visit. You will serve as a key liaison between guests and internal departments, maintaining a professional and friendly demeanor at all times.

About the role:

  • Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
  • Consistently offers professional, friendly and welcoming interactions
  • Answers and screens all incoming internal calls to handle callers inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required
  • Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
  • Manages visitor badges and maintains appropriate visitor records
  • Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.

About you:
  • Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree
  • Good communication and coordination

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Cushman & Wakefield logo
Cushman & Wakefield

Real Estate

Chicago IL

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