Guest Relation Host

Essential Functions and Responsibilities:

• Ensure a smooth and seamless employee and guest experience by communicating warmly, clearly, and effectively with employees, guests, hosts, vendors, and others.
• Consistently provide professional, friendly, and welcoming interactions to all individuals.
• Answer and screen all incoming internal calls, handling inquiries appropriately. Redirect calls when necessary and take adequately detailed messages.
• Greet, assist, and direct visitors, vendors, and the general public with professionalism, courtesy, and respect.
• Manage visitor badges and maintain appropriate visitor records.
• Be actively visible in the reception area and accessible to customers via phone or walkie-talkie.
• Provide advance notice to the manager and customer for personal time off.
• Provide administrative support for personnel in administration, mail room, and copy/publication.
• Maintain guest registration logs through the electronic guest management system.
• Schedule, organize, and assist with event and meeting room reservations.
• Familiarize with all documents, manuals, and standard operating procedures to interact with guests and employees.
• Promptly and reliably assist with any changes or new information, ensuring customer satisfaction.
• Ensure a positive guest/group experience through personal interactions, functions, or other engagements.
• Flexibility to accommodate irregular and extended hours when needed.
• Assist with administrative responsibilities, including ordering supplies, inspecting conference rooms, and maintaining supply closets.
• Provide travel assistance (e.g., calling cabs, communicating arrival times).
• Demonstrate professionalism and pride in all aspects of duties and responsibilities.
• Adhere to all safety and security protocols.
• Review internal work order systems and report service requests to the building management team, liaising between tenants and landlords.
• Coordinate necessary corrective actions with property management personnel, AV techs, or third-party vendors.
• Serve as a liaison between clients and building vendors.
• Assist with event coordination, catering, and ad-hoc requests.
• Support Community Hosts to maintain consistent guest experiences.

Key Competencies:

1. Communication:

   Comfortable corresponding with executive-level clients and interacting with individuals at all levels.

2. EQ (Emotional Intelligence):

   Demonstrate exceptional emotional intelligence and empathy.

3. Organized:

   Detail-oriented, confident, self-starter with exceptional organizational skills.

4. Proactive:

   Maintain a can-do mentality with the ability to act with minimal information.

5. Character:

   Demonstrate integrity, accountability, self-awareness, and a strong work ethic. Showcase strong business acumen.

6. Professional:

   Project an approachable and professional image in personal appearance, manner, and demeanor.

7. Resilient:

   Ability to work under pressure and act in a calm, collected manner.

8. Technology Proficiency:

   Ability to use Microsoft Suite and quickly adapt to proprietary tech tools.

9. Customer-Centric:

   Focused on providing a top-notch, hospitality-driven experien