2 Travel Assistance Jobs

Essential Functions and Responsibilities: Ensure a smooth and seamless employee and guest experience by communicating warmly, clearly, and effectively with employees, guests, hosts, vendors, and others. Consistently provide professional, friendly, and welcoming interactions to all individuals. Answer and screen all incoming internal calls, handling inquiries appropriately. Redirect calls when necessary and take adequately detailed messages. Greet, assist, and direct visitors, vendors, and the general public with professionalism, courtesy, and respect. Manage visitor badges and maintain appropriate visitor records. Be actively visible in the reception area and accessible to customers via phone or walkie-talkie. Provide advance notice to the manager and customer for personal time off. Provide administrative support for personnel in administration, mail room, and copy/publication. Maintain guest registration logs through the electronic guest management system. Schedule, organize, and assist with event and meeting room reservations. Familiarize with all documents, manuals, and standard operating procedures to interact with guests and employees. Promptly and reliably assist with any changes or new information, ensuring customer satisfaction. Ensure a positive guest/group experience through personal interactions, functions, or other engagements. Flexibility to accommodate irregular and extended hours when needed. Assist with administrative responsibilities, including ordering supplies, inspecting conference rooms, and maintaining supply closets. Provide travel assistance (e.g., calling cabs, communicating arrival times). Demonstrate professionalism and pride in all aspects of duties and responsibilities. Adhere to all safety and security protocols. Review internal work order systems and report service requests to the building management team, liaising between tenants and landlords. Coordinate necessary corrective actions with property management personnel, AV techs, or third-party vendors. Serve as a liaison between clients and building vendors. Assist with event coordination, catering, and ad-hoc requests. Support Community Hosts to maintain consistent guest experiences. Key Competencies: Communication: Comfortable corresponding with executive-level clients and interacting with individuals at all levels. EQ (Emotional Intelligence): Demonstrate exceptional emotional intelligence and empathy. Organized: Detail-oriented, confident, self-starter with exceptional organizational skills. Proactive: Maintain a can-do mentality with the ability to act with minimal information. Character: Demonstrate integrity, accountability, self-awareness, and a strong work ethic. Showcase strong business acumen. Professional: Project an approachable and professional image in personal appearance, manner, and demeanor. Resilient: Ability to work under pressure and act in a calm, collected manner. Technology Proficiency: Ability to use Microsoft Suite and quickly adapt to proprietary tech tools. Customer-Centric: Focused on providing a top-notch, hospitality-driven experien

About the Role: As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers. Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction. Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns. Preferred Candidate Profile: Experience: 0–3 years of customer service experience. Prior experience in travel, hospitality, or BPO handling calls, emails, or chats is preferred but not mandatory. Educational Qualification: Minimum: High school diploma. Preferred: Graduate degree or certification in travel, hospitality, or customer service. Communication Skills: Excellent spoken and written communication in Hindi and English . Additional regional language proficiency is a plus. Problem-Solving Ability: Quick thinker with a calm approach to managing complaints and delivering satisfactory solutions. Attention to Detail: Accuracy in data entry, documentation, and booking-related processes is essential. Tech Comfort: Proficient in using customer service software, CRM systems, and call-handling platforms. Adaptability: Comfortable working in rotational shifts, weekends, and holiday schedules. Interpersonal Skills: Strong team spirit with a collaborative attitude and willingness to assist peers when needed. Empathy & Patience: High emotional intelligence to manage stressed or frustrated customers with care and professionalism. Customer-First Mindset: Passionate about delivering delightful customer experiences and resolving problems with ownership.