Guest Relation Executive

4 - 8 years

10 - 15 Lacs

Posted:6 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

  • Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns promptly.
  • Ensure a high-quality guest experience by providing personalized and proactive service.
  • Handle guest complaints or issues effectively, offering solutions to maintain satisfaction.
  • Coordinate with housekeeping, front office, and other departments to meet guest needs seamlessly.
  • Maintain detailed records of guest preferences and feedback to improve service delivery.
  • Assist in check-in and check-out processes as needed to ensure smooth operations.
  • Promote hotel services, facilities, and special offers to enhance guest engagement.
  • Monitor guest satisfaction and report insights to management for continuous improvement.

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