Guest Relation Executive

A Guest Relations Executive (GRE) role typically involves creating a positive and memorable experience for guests, focusing on their comfort, satisfaction, and loyalty. This includes tasks like greeting guests, handling inquiries, addressing complaints, and anticipating needs. The GRE acts as a liaison between the guest and the establishment, ensuring a seamless and enjoyable stay. Here's a more detailed breakdown of common responsibilities:General Responsibilities:

• Guest Interaction:Greeting guests upon arrival, assisting with check-in/check-out, and providing information about the establishment and its surroundings.
• Problem Solving:Addressing guest complaints and concerns efficiently and effectively, escalating issues when necessary.
• Service Enhancement:Anticipating guest needs, building rapport, and providing personalized service to enhance their experience.
• Communication:Maintaining clear and professional communication with guests and colleagues, both in person and through other channels.
• Record Keeping:Maintaining accurate records of guest interactions and relevant information.

Specific Responsibilities in Different Settings:

• Hotels:Ensuring VIP guests receive special attention, coordinating with other departments (e.g., housekeeping, F&B) to fulfill requests, and managing guest room assignments.
• Restaurants:Handling reservations, seating guests, and ensuring smooth service flow.
• Hospitals:Providing support and guidance to patients and visitors, addressing their needs, and coordinating with medical staff.
• Other Industries:In various industries, GREs may focus on building relationships with clients, understanding their needs, and providing tailored solutions.

Key Skills:

• Excellent Communication and Interpersonal Skills:A GRE must be able to communicate effectively and build rapport with guests from diverse backgrounds.
• Problem-Solving Skills:The ability to quickly and effectively address guest concerns and resolve issues is crucial.
• Proactive and Attentive Nature:Anticipating guest needs and taking initiative to enhance their experience is essential.
• Strong Organizational and Time Management Skills:Managing multiple tasks, prioritizing requests, and ensuring efficient service delivery are important.
• Product Knowledge:A GRE should be knowledgeable about the establishment's offerings and services, as well as local attractions.
• Professionalism and Poise:Maintaining a positive and professional demeanor is crucial for representing the establishment.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person