Guest Relation Executive

Key Responsibilities:

• Client Interaction & Communication:
• Greet and engage visitors, clients, and potential buyers with a professional, friendly, and knowledgeable attitude.
• Address and resolve client inquiries, concerns, and feedback promptly and professionally.
• Provide accurate information about available properties, upcoming developments, and other real estate services.
• Manage guest registrations, schedules for viewings, and follow up with clients after interactions.
• Client Relationship Management:
• Build and maintain strong relationships with clients, ensuring high levels of satisfaction.
• Proactively communicate with guests to understand their needs and recommend suitable properties.
• Assist guests in navigating through the company's real estate offerings and make referrals to sales teams when appropriate.
• Property Tours & Presentations:
• Coordinate and schedule property viewings, tours, and presentations for prospective buyers or tenants.
• Accompany guests on tours of properties, providing them with a comprehensive understanding of the space and answering questions as needed.
• Administrative Support:
• Maintain accurate records of guest interactions, property tours, feedback, and sales inquiries.
• Handle administrative duties related to guest services, including managing appointments, data entry, and preparing reports.
• Brand Representation & Marketing Support:
• Represent the company professionally at all times, contributing to a positive image of the brand.
• Support the marketing team by assisting with event coordination, client engagement, and promotional activities.
• Collaboration with Sales Team:
• Work closely with the sales and leasing teams to ensure seamless client transitions and experiences.
• Support follow-up communications with leads generated through guest interactions.
• Conflict Resolution & Problem-Solving:
• Address any complaints or concerns from guests and clients in a timely and effective manner.
• Collaborate with relevant departments to resolve issues and ensure customer satisfaction.

Key Skills & Qualifications:

• Education: Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or a related field (preferred).
• Experience: At least 1-2 years of experience in customer service, hospitality, or real estate (preferred).
• Communication Skills: Strong verbal and written communication skills, with an ability to engage professionally with guests and clients.
• Customer Service Focus: Proven ability to provide excellent guest services and manage client relations effectively.
• Problem-Solving: Strong problem-solving abilities with a customer-centric approach.
• Organization: Highly organized with attention to detail in handling guest information and property schedules.
• Technology: Familiarity with real estate CRM tools, booking systems, and Microsoft Office Suite.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person