Guest Relation Executive

As a hospitality professional, you will demonstrate pride in the workplace and maintain a high level of commitment towards achieving organizational objectives. Your interactions with all guests and colleagues should be characterized by politeness, helpfulness, and courtesy. It is essential to possess in-depth knowledge of our products and competitors to provide superior service. Effective communication is key to ensuring smooth shift handovers and active participation in organized meetings. Interacting with department and resort staff in a professional and positive manner will foster good rapport, promote team spirit, and facilitate effective two-way communication. Your specific responsibilities will include providing luxury guest service experiences throughout their stay, ensuring exceptional arrival experiences in line with the resort's brand standards, and monitoring daily bookings to prepare assigned rooms before check-in. Coordinating luggage collection and storage, overseeing check-in and check-out procedures, and promptly addressing guest requests are crucial aspects of the role. You will actively listen to and resolve guest complaints, personalize service for special guests, and inform guests about resort facilities and amenities. Collaboration with Housekeeping and F&B staff is essential to offer guests a comfortable experience. Ensuring maximum guest satisfaction through personalized attention from arrival to departure, providing special recognition to repeat guests and VIPs, and reviewing arrival lists to welcome and greet guests personally are vital tasks. Additionally, you will liaise with other departments and external contracts to ensure excellent service delivery, maintain an efficient repeat guest history system, handle guest complaints effectively, and provide information about amenities and services. Anticipating guest needs, building rapport, and achieving a score of 90% in RENARD audit for Front Office operations are key performance indicators. Your role also involves offering assistance with tasks such as confirming travel arrangements and taking messages. By fulfilling these responsibilities diligently, you will contribute to creating memorable guest experiences and maintaining high standards of service excellence.,