Guest Relation Executive

JOB SUMMARY

We are seeking a compassionate and professional Guest Relations Executive to join our hospital team. In this role, you will serve as the first point of contact for patients, visitors, and their families, ensuring a positive and supportive experience throughout their time at the hospital. The ideal candidate will have strong interpersonal skills, a calm and empathetic demeanor, and a passion for helping others.

Roles and Responsibilities

• Welcome and assist patients, attendants, and visitors with information and directions.
• Support the admission, discharge, and transfer processes by coordinating with hospital departments.
• Address and resolve patient queries, concerns, or complaints in a courteous and efficient manner.
• Liaise with doctors, nurses, and administrative staff to ensure smooth communication.
• Assist international patients or VIP guests with specialized needs and documentation.
• Maintain confidentiality and ensure patient satisfaction at all times.
• Guide patients on hospital procedures, billing, insurance claims, and appointment scheduling.
• Collect and report feedback from patients and visitors for service improvement.
• Help in managing waiting areas, ensuring comfort and cleanliness.
• Follow all hospital protocols related to hygiene, safety, and privacy.

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• Education and Qualifications
• Minimum: Bachelor’s degree in Hospitality, Healthcare Administration, Public Relations, or a related field.
• Preferred: Degree or diploma in Hospital Administration or Customer Service.
• Experience in a healthcare or hospital setting is strongly preferred.
• Excellent communication skills in English and the local language.
• Basic computer proficiency (MS Office, hospital management systems).
• Strong interpersonal, problem-solving, and multitasking skills.
• Calm and empathetic attitude, especially in high-pressure situations.
• Experience: 1-2 years in guest relations or customer service (preferably in healthcare) Location: KUTTIPPURAM , MALAPPURAM( DIST)

Job Types: Full-time, Permanent

Work Location: In person