Guest Relation Executive

3 - 8 years

1 - 4 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:-

Client Interaction & Relationship management

Welcome & assist clients during property visits, meetings and events

Serve as the first point of contact for walk-in clients.

Property Visit Coordination

Ensure a professional , hospitable and engaging experience with the walk-ins

Provide accurate information about the project details , amenities & features.

Customer Support

Address client queries and concerns promptly and professionally.

Coordinate with sales, marketing and operations teams to provide end-to-end support.

Manage feedback and escalate issues to the relevant departments.

Documentation & Reporting

Maintain client records, inquiries and follow-up logs.

Prepare daily/weekly reports on client visits, feedback and service quality.

Brand Representation & Hospitality

Ensure high standard of hospitality in office, lounge or site office environments.

Support in organizing client events, open houses or promotional activites.

Uphold the companys brand image through professional communication and presentation.

Skills & qualification

Graduate with 1-3 years of experience in guest relation, hospitality or customer service (real estate preferred)

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities.

Proficiency in MS Office , hands on CRM software experience is an advantage.

Preferred candidate profile

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