Guest Experience Expert

We are looking for a highly skilled and experienced Guest Experience Expert to join our team at Marriott International, Inc. The ideal candidate will have 2-4 years of experience in the hospitality industry.

• Develop and implement guest experience strategies to enhance customer satisfaction.
• Conduct market research and analyze feedback to identify areas for improvement.
• Collaborate with cross-functional teams to ensure seamless execution of guest experiences.
• Create and maintain high-quality service standards and procedures.
• Train and coach staff members on exceptional customer service techniques.
• Monitor and report on guest experience metrics to measure success.

• Proven experience in guest experience management or a related field.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency in analyzing data and making informed decisions.
• Knowledge of hotel operations and industry trends.