OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov-s mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com .
Job Summary:
We are seeking a seasoned GTM Systems Manager to lead the strategic and operational initiatives for our Salesforce and Go-To-Market (GTM) systems in the Pune region. This role will oversee both the GTM Systems team and collaborate closely with global IT teams to ensure scalable, secure, and efficient business processes across Sales, Marketing, Customer Success, and Support functions.
Responsibilities:
-
Lead and mentor a team of Salesforce Administrators, Analysts, and System Engineers in Pune.
-
Partner with U.S.-based Business Systems leadership to align local execution with global GTM systems strategy.
-
Drive configuration, automation, and integration across Salesforce (Sales Cloud, CPQ, Service Cloud) and key GTM tools (Marketo, Outreach, NetSuite, Workato, etc.).
-
Ensure data integrity, standardization, and process governance across all GTM systems.
-
Manage sprint planning, backlog grooming, and Agile ceremonies in collaboration with global stakeholders.
-
Serve as a local escalation point for Salesforce and business systems issues and project execution.
-
Oversee cross-functional initiatives in collaboration with RevOps, SalesOps, MarketingOps, and Customer Success.
-
Establish and maintain architectural, security, and development standards in partnership with IT.
-
Drive adoption of best practices and ensure high-quality documentation and training across systems.
-
Proactively identify and implement enhancements that improve team productivity and GTM efficiency.
Requirements and Preferred Experience:
-
7+ years of experience in business systems or IT, with 3+ years in a team leadership capacity.
-
Strong hands-on experience with Salesforce (Sales Cloud, CPQ, Service Cloud).
-
Proven ability to manage a team and scale operations in a fast-paced, global SaaS environment.
-
Deep familiarity with GTM tools like Marketo, Outreach, NetSuite, LeanData, and Workato.
-
Experience leading Agile sprint cycles and managing cross-functional projects.
-
Excellent verbal and written communication skills; ability to work with remote teams.
-
Bachelor-s degree in Information Systems, Computer Science, or a related field.
-
Salesforce certifications (Administrator, Advanced Admin, or Architect) preferred.
Why OpenGov
A Mission That Matters.
Opportunity to Innovate
A Team of Passionate, Driven People
A Place to Make Your Mark
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
-
Comprehensive healthcare options for individuals and families
-
Flexible vacation policy and paid company holidays
-
401(k) with company match (USA only)
-
Paid parental leave, wellness stipends, and HSA contributions
-
Professional development and growth opportunities
-
A collaborative office environment with weekly catered lunches
