GSOC Operator

Job Description

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The GSOC Operator, assigned to one of Pinkerton's largest global clients, will lead the day to day activities assigned by the Supervisors during assigned shifts within the client's centre. The Operator is responsible for managing alarms and assessing the priority of alarms and dispatching accordingly. Responsibilities Represent Pinkerton's core values of integrity, vigilance, and excellence. Complete email communications regarding alarms as per the process Receive proper shift handing and taking over of pending alarms action list. Manage alarms, ascertain the priority, and dispatch accordingly. Acknowledge alarm priorities as noted within the SLA. Update tickets received (Trouble Ticket), assign based on the concern, and complete follow up/closure. Create tickets for malfunctioning and excessive alarms. Work in coordination with BAC throughout the shifts to complete necessary tasks. Manage general usage and navigation of security cameras and raise TT for issues, as needed. Update the Shift Supervisor regarding escalation for remedial actions. All other duties, as assigned. Qualifications Graduate with one to three years of BMS, command centre,and/ or security experience. Freshers with good communication skills may also apply. Knowledge of world news and current events. Effective written and verbal communication skills. Able to multi-task in a fast-paced, and at times, stressful work environment. Able to constantly learn new tools and innovations. Client orientated and results focused. Self motivated and curious. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Able to work in shift 24*7 operations and 6 days a week. Willing to work overtime, as needed. Travel, as required.