GSOC Operator

We are seeking a dedicated and vigilant operator to join our Global Security Operations Centre. You will play a vital role in monitoring and responding to security incidents, ensuring the safety of our global assets, personnel, and facilities. This position requires strong attention to detail, quick decision-making, and the ability to effectively communicate and collaborate with various teams and stakeholders.

Responsibilities:

• Use best practices to identify, analyse, communicate and support all incidents that are either impactful or potentially impactful to business, resources, the company brand and or its employees. Support site, regional and global teams as they prepare for, respond to, and recover from both on-site and external incidents and crises. This involves:
• Promptly identifying, assessing, communicating and escalating security threats, emergencies, and incidents to the appropriate personnel and teams.
• Documenting of all incidents, actions taken, and outcomes in a detailed and accurate manner.
• Communicating clearly and effectively with team members, management, and external partners to provide real-time updates on ongoing incidents and ensuring smooth transitions between shifts.
• Supporting business travellers affected by incidents through proactive communication and management.
• Operate and monitor all systems within the SOC in an efficient manner ensuring that all work is undertaken in compliance with SOPs and SOIs. Specific tasks include:
• Granting, modification and removal of access rights to support the maintenance of agreed KPIs.
• New access configuration
• Maintenance of LENEL Enterprise access control system (Card issuance, Cancellation, Access level modification, report generation).
• Production and management of SOC activity reports
• Assist in conducting regular security checks of facilities and equipment, identifying and reporting any anomalies or vulnerabilities and support audit-related queries.
• Participate in training programs to maintain and enhance knowledge of security procedures, emergency response protocols, and technology updates.
• Collaborate with cross-functional teams to review security processes and recommend improvements based on observed trends and incident analyses.
• Support the SOC Supervisor, Lead and other team members in various tasks related to security operations.
• Stay informed about global security trends, emerging threats, and best practices in security management.

Requirements

• Minimum 3 years’ experience working in a (Physical) Security Operations Centre team.
• Strong knowledge of incident management, problem management and change management best practices.
• Knowledge in various access control and CCTV operating system.
• Lenel based professional certifications highly desirable (LCA/LCP/LCE) .
• Advanced computer skills and proficiency.
• Superior communication skills, ability to brief senior management team, develop and maintain positive relationships with all members of staff at all levels. Excellent English verbal and written communication skills.
• Excellent analytical and problem-solving skills .
• Self-motivated and able to work under little to no direct supervision in high pressure environments, able to make sound decisions in a timely manner during incidents and crises.
• Able to work in a team environment.
• Able to multitask and manage detail-oriented tasks.
• Able to manage and protect highly confidential and proprietary information.
• Flexibility to work various shifts, including nights, weekends, and holidays.