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GSC Configuration Manager

GSC Configuration Manager

Version 1

4 - 8 years

4 - 7 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

team management itil framework configuration management servicenow itsm project management service management cmdb problem management artificial intelligence change management database management incident management linux agile aws itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced ASPIRE Managed Service, Global Service Centre Configuration Manager, who is accountable for the Configuration Management practice which supports the entire ASPIRE Managed Service and its customers. This role ensures that all IT assets and configurations are accurately documented and maintained in line with the policies set out in the Configuration Management Plan.

Key Responsibilities:

Manage, maintain and develop our Service Now Configuration Management Database (CMDB)
Manage the Configuration Items (CIs) in the CMDB, ensuring accuracy of CI class, hierarchy and relationship management
Define Configuration Management processes and procedures in line with organizational policies and objectives.
Maintain CI records in the CMDB through a structured change management process.
Assure CMDB accuracy by regular, frequent audits and the resolution of discrepancies in configuration data.
Collaborate with other APSIRE Managed Service teams and stakeholders, to ensure seamless integration of Configuration Management with all other ITSM processes.
Provide accurate and up-to-date reporting of CIs to ASPIRE Managed Service stakeholders to assist in decision-making.
Monitor and report on the effectiveness of the Configuration Management practice.

Qualifications

Skills, Education & Qualifications:

Strong understanding of ITIL framework.
Proven track record of performing Configuration Management using Service Now.
Excellent communication and interpersonal skills.
Ability to manage multiple projects and prioritize tasks effectively.
Highly focussed attention to accuracy and detail.
Strong analytical and problem-solving abilities.
Strong leadership and team management skills.
Flexibility to work outside regular business hours if necessary.
ITIL v4 Foundation Certificate is beneficial.
Additional certifications in project management (e.g., PMP, PRINCE2, Agile) could be beneficial.
At least 3 years of ITSM experience, with a strong focus on Configuration Management.
Experience of working in a Managed Service Provider (MSP).
Proven track record of managing complex IT configurations in a large organization.

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GSC Configuration Manager