GSA - Front Office

Key Responsibilities

Guest Handling

• Welcome guests warmly and assist with check-in and check-out procedures
• Provide accurate information about rooms, facilities, and services
• Handle guest inquiries and resolve issues promptly
• Maintain guest privacy, security, and satisfaction at all times

Front Desk Operations

• Process registrations, room assignments, and key issuance
• Manage reservations, cancellations, and modifications
• Handle calls, emails, and internal communications efficiently
• Coordinate with Housekeeping for room readiness
• Update guest folios, post charges, and generate bills
• Manage cashiering tasks: payments, refunds, cash handling, audit slips

Guest Relations

• Upsell room categories and promote hotel services
• Assist guests with transport, sightseeing, and concierge services
• Handle special requests (early check-in/late check-out, amenities, etc.)
• Log complaints and follow up until resolved

Administration

• Maintain front desk cleanliness and grooming standards
• Prepare daily reports as allotted
• Ensure compliance with hotel SOPs, safety, and security policies

Qualifications & Experience

• Graduate/Diploma in Hotel Management preferred
• 0–2 years of experience in Front Office / Customer Service
• Freshers with good communication skills can also apply

Job Type: Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Do you have any Experience in Hotels or Resorts?
• How many years of experience do you have in Front Office Department in Hotel Industry?

Location:

• Kollam, Kerala (Preferred)

Work Location: In person