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Shopflo
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Growth Associate

Growth Associate

Shopflo

2 - 4 years

3 - 6 Lacs

Bengaluru

Posted:8 hours ago| Platform:

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Skills Required

Training Product Champion B2B Usage B2C SAAS Customer retention Account management Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

\u200a

We re looking for someone who thinks product-first , someone who deeply understands Shopflo s offerings and can proactively guide merchants on how to best use them to drive tangible business impact. This role requires experience working with India-based, non-enterprise clients , ideally in high-volume, fast-paced environments . Strong farming skills are essential, you should be excellent at building authority-driven relationships, driving adoption, and unlocking growth within both existing and newly onboarded accounts .

What You ll Do

Be the point of contact for your assigned accounts after go-live build trust, understand their business, and help them succeed
Train, onboard, and guide clients on product usage, best practices, and new features
Proactively drive adoption by monitoring engagement metrics and identifying early warning signs or drop-offs
Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess goals and performance
Own customer retention reduce churn and drive renewals by delivering consistent value
Bring feedback loops from customer interactions to the Product and Engineering teams
Act as a product champion , showcasing new features and helping clients get the most out of what we build

What We re Looking For

2 4 years of experience in Customer Success or Account Management , preferably in a SaaS, B2B, B2C, D2C, or tech-first startup environment .
Excellent verbal and written communication youre articulate, clear, and comfortable handling tough client conversations.
Strong problem-solving skills you don t wait for answers; you dig, understand, and deliver.
Ability to handle ambiguity and juggle multiple accounts without dropping the ball.
A proactive, ownership-driven mindset we value people who take initiative and follow through.

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Growth Associate