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IBM
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Group Manager- HR Talent transformation.

Group Manager- HR Talent transformation.

IBM

6 - 11 years

19 - 25 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

quality management financial management process automation business process outsourcing agile methodology project management microsoft azure artificial intelligence hybrid cloud service delivery devops agile iaas aws process transformation

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Account Delivery Leader, you will manage in-country HR & Talent Transformation BPO delivery teams, providing hire-to-retire HR support to global clients from India. You will be responsible for the delivery execution of client contracts, ensuring adherence to the Scope of Work, Service Level Agreement, and Key Performance Indicators. Your role involves ensuring compliance with all audit requirements outlined in the contract, as well as compliance with Business Controls guidelines and Key Control over Business requirements. Additionally, you will focus on the training, growth, and development of your delivery teams, managing performance and employee engagement. You will also drive and achieve India Delivery Center targets for Chargeable Utilization, Cost Take Out, implementation of Agile methodologies, and support continuous improvement and automation initiatives.Your primary responsibilities include:

Contract ExecutionOversee the delivery execution of the contract, ensuring all Scope of Work, Service Level Agreement, and Key Performance Indicators are met.

Compliance ManagementEnsure adherence to all audit requirements and compliance with Business Controls guidelines and Key Control over Business requirements.

Team ManagementEnd to end talent management of large delivery teams including hiring, training, retention, engagement, growth, and development of the BPO HR&TT Delivery teams.

Performance ManagementManage team performance, fostering a high-performance culture and ensuring high levels of employee engagement.

Delivery Center TargetsDrive and achieve Delivery Center targets for Chargeable Utilization and Cost Take Out, AI led transformation, ILC compliance etc..

Agile ImplementationImplement Agile methodologies to enhance efficiency and responsiveness.

Continuous ImprovementSupport continuous improvement and automation initiatives to streamline processes and enhance service delivery.

Collaboration and Relationship PlanningCollaborate with teams across various business dimensions to collaborate on process transformation, new deal implementation, driving continuous improvement.

Financial ManagementResponsible for managing cost and achieving Cost Take Out targets with focus on achieving price case profit margins.

Team LeadershipLead with a cohesive value and growth strategy, ensuring team alignment with organizational goals.

Quality FocusMaintain high-quality standards, embedding a culture of quality across all levels of the team. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

Proven experience in managing HR and Talent Transformation BPO delivery teams.

Strong knowledge of Business Process Outsourcing and Human Resource Outsourcing domains.

Demonstrated success in executing client contracts and managing service delivery

Exceptional compliance and quality management skills.

Excellent leadership, collaboration, and communication abilities.

Proficiency in Agile methodologies and process automation

Preferred technical and professional experience

Industry recognition for delivery excellence and innovation.

Experience with advanced process mining and intelligent workflows.

Familiarity with hybrid cloud and AI-powered solutions.

Strong financial management skills with a focus on achieving cost efficiency

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Group Manager- HR Talent transformation.