Group Account Manager (Pod Head) | Social-first agency

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About The Role

Key Responsibilities

• Own delivery, performance, and client satisfaction for all pod accounts.
• Lead strategic conversations with key clients to ensure retention and growth.
• Manage and mentor Account Managers and senior team members.
• Drive revenue growth via upsell/cross-sell opportunities.
• Ensure operational excellence with adherence to timelines, budgets, and quality standards.
• Collaborate with Creative, BD, Strategy, Influencer, and Ops teams.
• Champion training and upskilling within the pod.
• Track and report on pod performance, ROI, and client satisfaction.
• Resolve internal or client-related challenges with a solution-oriented approach.
  

Requirements

• 5–8 years in client servicing/account management/campaign leadership.
• 2–3 years in people management.
• Leadership experience in a creative agency, digital marketing firm, or media company.
• Bachelor’s degree in Marketing, Advertising, Mass Communication, or related field (MBA preferred).
• Strong strategic planning, team leadership, and revenue management skills.
• Familiarity with CRMs, dashboards, performance tools, and communication platforms.
  

What We Offer

• Lead your own business unit with full ownership.
• Work directly with founders and vertical heads.
• Strategic involvement in scaling business outcomes.
• Opportunity to mentor and grow future leaders.
• Dynamic culture that rewards initiative and continuous learning.