Account Manager | F&B Consulting Firm

Job Description

Account Manager – E-commerce Strategy | Position Overview We’re looking for a sharp, analytically-minded professional with minimum 2 years of experience or a strong willingness to learn in account management—preferably within the food-tech or F&B space. As an Account Manager, you will function as a fractional e-commerce head for India’s leading restaurant chains, driving strategy and execution across Swiggy and Zomato. If you're someone who thrives at the intersection of data, digital sales performance, and stakeholder management —and love food as much as metrics—this is the role for you. What Work Will You Do? Be responsible for sales performance across aggregator channels (Swiggy & Zomato) on behalf of clients. Lead media planning, maximizing ROI from ad spend and discount strategies. Optimize funnel metrics and boost conversion rates through creative and analytical solutions. Drive customer lifecycle management: acquire high-quality users and maximize their lifetime value. Track and improve P0 metrics: Sales, Orders, Average Order Value (AOV), Gross Margin. Monitor and manage P1 metrics: Ad Spend as % of Sales, Ads ROI, Discount % of Sales, Conversion Rate, Food Ratings, and other key operational metrics. Conduct monthly NPS evaluations to ensure client satisfaction with M2Oc’s services. Skills Required Aggregator Platform Expertise: Hands-on experience with Swiggy/Zomato dashboards and a solid understanding of their KPIs and sales metrics. Data-Driven Thinking: Proficiency in Excel, forecasting, and funnel optimization; able to turn data into strategic action. Food Delivery Know-How: Strong background in ads, discount planning, menu optimization, and conversion rate improvement. Client & Stakeholder Management: Comfortable interfacing with C-level executives and leading client conversations with clarity and confidence. Communication & Project Ownership: Excellent written and verbal communication skills, with the ability to manage multiple priorities and drive cross-functional execution. Work Culture & Perks 5-Day work week with 1-day WFH, office based in Colaba. Monthly biryani parties, bi-monthly weekday sailing at Colaba Sailing Club, and spontaneous coffee breaks at Subko Cacao Mill. A purpose-driven, high-growth environment that values innovation, ownership, and having a bit of fun while doing great work. Skills: sales,food delivery know-how,data,f&b,communication & project ownership,communication,aggregator platform expertise,analaytical mindset,client & stakeholder management,drive,data-driven thinking Show more Show less