GraphQL Developer

Job Description

Product Support Specialist GraphQL Developer Job Description As a Product Support Specialist, you will work collaboratively with multiple teams to facilitate the closure of key issues in Production systems. You will respond to tickets based on their priority and address each one by performing a technical investigation of the problem, ruling out defects in the product itself, providing solutions, performing a root cause analysis, recommending best practices for how to use the product, and engaging with Delivery teams to help fix defects, while learning and growing both your technical knowledge and soft skills. You will be part of a Global Team to provide support coverage and will work alongside an agile, dynamic group of talented and motivated individuals. You will also use and be exposed to a variety of world-class tools and technologies, including public cloud, Kubernetes, Docker, Java, etc. Responsibilities Technically investigate the root Case of Problems in Production by standard Debugging and Troubleshooting practices Resolve known issues within the given time with excellent Quality adhering to the practices defined within BlueMarble Development Develop minor functionality in the Product in line with the standards defined Closely interact with other Support team members to fix the root issues Support Delivery in meeting the SLAs through individual case work Proactively contribute to ideas aimed at improving the overall Product Quality Contribute to continuous knowledge management by maintaining Knowledge Base articles, notes, and wiki documents Key Qualifications and skills A minimum of 5-7 years experience with GraphQL via Clients like Apollo Client or equalent and developing GraphQL APIs Familiarity with database technologies such as MySQL, Oracle, and MongoDB Good Experience with Node.js, and JavaScript Understanding of Java microservice applications and ecosystem Proficient understanding of code versioning tools such as Git Familiarity with JIRA / JQL is an added advantage Familiarity with Log Management tools like Kibana, Splunk etc Ability to troubleshoot complex issues and work under pressure Excellent analytical and detail oriented nature with customer focus Excellent team player with good social and communicative skills Excellent problem solving / troubleshooting skills