Gold Appraiser/ CCE

Role & responsibilities: Gold Appraiser

Must be able to identify quality & purity of Gold in any form

by manual process.

• Calculation of Gold valuation pledged by customer.

• Should be able to maintain accounting process, records and

handling cash in the branch for Gold Loan transactions.

• Provide excellent customer service and to promote customer

centricity in the organization by improving customer service

experience and engaging with customers.

• Have understanding of IIFL Gold loan business and schemes.

• Keeping the existing customers updated with their existing

account details.

• Ensure daily door to door & shop to shop marketing.

• Focus on marketing activities to ensure that IIFL brand is

known in the targeted catchment area of atleast 5 square

kilometres radius for enhancing walk-ins resulting in

business.

• Proactively participate in business development and

recovery of overdue loans

• To take upon themselves additional responsibilities / duties

of other staff members if and when office exigencies require

• Should be able to maintain accounting process, records and

handling cash in the branch for Gold Loan transactions

• Adherence to the administrative processes, norms, policies

& discipline of the organization is a must

• Should be able to solve the queries of the customers as well

as handling the customers in a cooperative & efficient way.

Role & responsibilities: CCE

Provide excellent customer service and to promote customer

centricity in the organization by improving customer service

experience and engaging with customers.

• Take ownership of customers issues and follow problems

through to resolution.

• Have understanding of IIFL Gold loan business and schemes.

• Keeping the existing customers updated with their existing

account details.

• Ensure daily door to door & shop to shop marketing.

• Must focus on marketing activities to ensure that IIFL brand

is known in the targeted catchment area of atleast 5 square

kilometres radius for enhancing walk-ins resulting in

business.

• Proactively participate in business development and

recovery of overdue loans

• To take upon themselves additional responsibilities / duties

of other staff members if and when office exigencies require

so

• Should be able to maintain accounting process, records and

handling cash in the branch for Gold Loan transactions

• Adherence to the administrative processes, norms, policies

& discipline of the organization is a must

• Should be able to solve the queries of the customers as well

as handling the customers in a cooperative & efficient way.