Godrej Locks | Service - Ahmedabad | AM/DM

4 - 9 years

0 Lacs

Posted:17 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Result Areas:

1. Achieving Business Results 2. Development of service network & training of technicians 3. Service to retail and institutional customers 4. Monitoring and controlling helpline facility 5. Capability and Competency Development 6. Organizational Imperatives

The incumbent would be responsible for the following: 1. Achieving Business Result. - Generating revenue through sale of AMCs and providing service thereof - Gathering competitor information and allied industry information on service parameters 2. Development of service network & training of technicians. - Installing, repairing, trouble shooting, ensuring software installation and integration for mechanical locks, electronic locks, kitchen fittings and architectural and glass H/W - Developing service network and key duplicating centers - Providing support during exhibitions, service camps and carpenter club meets 3. Service to retail and institutional customers. - Providing pre-sales and post sales service for all product segments and adjacencies - Carrying out defect analysis and feedback 4. Monitoring and controlling helpline facility. - Implementing web-based call management system at ASP locations and monitoring the customer service request received through helpline, website and resolve escalations. 5. Capability and Competency Development. - Enhancing service capabilities of authorized service dealers and distributors by training technicians, carpenters, front desk and other staff of institutional customers 6. Organizational Imperatives - Adhering to safety protocols, IMS, compliance, and organizational initiatives such as Kaizen, Business Excellence etc.

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Godrej & Boyce (G&B) logo
Godrej & Boyce (G&B)

Manufacturing

Mumbai

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