Job
Description
One of the leading Consulting Firms . Qualifications & Experience: Postgraduate degree/diploma in Business Administration, Transport Management, Engineering, or Urban Planning from a recognized institution. Minimum 20 years of relevant experience, including at least 5 years in a senior operational leadership role. Prior experience working in or with State Transport Undertakings (STUs) or urban public transport systems is essential. In-depth knowledge of GCC (Gross Cost Contract) models and contract enforcement in urban transit is essential. Strong understanding of urban mobility systems, PPP frameworks, and regulatory compliance in India. Key Responsibilities: Lead and oversee end-to-end bus operations across multiple clusters and routes under Client purview. Develop and implement operational policies, SOPs, and strategic plans to improve service reliability, safety, and commuter satisfaction. Supervise and coordinate the performance of cluster operators, ensuring contractual compliance and optimal service delivery. Monitor KPIs such as on-time performance, ridership, bus availability, breakdowns, trip curtailments, and address service violations as per contract. Collaborate with maintenance teams, control centres, and ITS units to ensure seamless integration of operations and technology (GPS, ETM, AVLS, etc.). Liaise with government departments, STUs and enforcement agencies for coordination on permits, regulatory compliance, route modifications, and policy alignment. Lead regular performance reviews of operators, including imposition of penalties, incentives, or escalations based on service agreements. Supervise field operations and depot management teams; lead training and capacity-building efforts. Develop contingency plans for emergencies, public events, breakdowns, or unexpected route disruptions.
