GM- Operations

Bangalore, Pune, Chennai, Kolkata, and Goa

Role Overview

General Manager Operations

end-to-end EV fleet operations

fleet uptime, utilisation, battery health, maintenance efficiency, and lifecycle cost management

Ensure operational readiness of vehicles, charging infrastructure, and driver allocation.

Set up preventive and predictive maintenance programs for EV fleets.

SOPs, playbooks, and process frameworks

Implement standardised operating models across cities while allowing for local optimisation.

Continuously improve processes to enhance efficiency, safety, and cost outcomes.

multi-city team

Build strong second-line leadership and ensure clear performance ownership at city and regional levels.

Drive a culture of accountability, data-driven decision making, and execution excellence.

Key Success Metrics

oFleet uptime & utilisation

oRider hiring and retention

oMaintenance and fleet uptime

oSafety, compliance & asset loss

oSLA adherence & customer satisfaction

Review dashboards and reports; present insights and action plans to the CEO and leadership team.

Work closely with Sales, Vendor Management, Product, Technology, Finance, and HR teams.

Coordinate with EV OEMs, charging partners, service vendors, and city authorities.

Support enterprise and franchise operations with operational inputs and scalability models.

Ensure statutory, safety, and regulatory compliance across all fleet operations.

Manage operational risks, asset security, loss prevention, and incident management.

Requirements

10+ years of experience

Electric Vehicle fleet management, mobility operations, or logistics fleet operations

multi-city teams

EVs, batteries, charging infrastructure, fleet maintenance, and asset management

Track record of building processes and scaling operations in fast-growing environments.

EV mobility platforms, last-mile delivery companies, logistics fleets, shared mobility, or transportation tech companies.

Experience working in high-growth startups or EV-first businesses is a strong plus.