GM- Operations

Bangalore, Pune, Chennai, Kolkata, and Goa

Role Overview

General Manager – Operations

end-to-end EV fleet operations

fleet uptime, utilisation, battery health, maintenance efficiency, and lifecycle cost management

·       Ensure operational readiness of vehicles, charging infrastructure, and driver allocation.

·       Set up preventive and predictive maintenance programs for EV fleets.

SOPs, playbooks, and process frameworks

·       Implement standardised operating models across cities while allowing for local optimisation.

·       Continuously improve processes to enhance efficiency, safety, and cost outcomes.

multi-city team

·       Build strong second-line leadership and ensure clear performance ownership at city and regional levels.

·       Drive a culture of accountability, data-driven decision making, and execution excellence.

Key Success Metrics

o  Fleet uptime & utilisation

o  Rider hiring and retention

o  Maintenance and fleet uptime

o  Safety, compliance & asset loss

o  SLA adherence & customer satisfaction

·       Review dashboards and reports; present insights and action plans to the CEO and leadership team.

·       Work closely with Sales, Vendor Management, Product, Technology, Finance, and HR teams.

·       Coordinate with EV OEMs, charging partners, service vendors, and city authorities.

·       Support enterprise and franchise operations with operational inputs and scalability models.

·       Ensure statutory, safety, and regulatory compliance across all fleet operations.

·       Manage operational risks, asset security, loss prevention, and incident management.

Requirements

10+ years of experience

Electric Vehicle fleet management, mobility operations, or logistics fleet operations

multi-city teams

EVs, batteries, charging infrastructure, fleet maintenance, and asset management

·       Track record of building processes and scaling operations in fast-growing environments.

·       EV mobility platforms, last-mile delivery companies, logistics fleets, shared mobility, or transportation tech companies.

Experience working in high-growth startups or EV-first businesses is a strong plus.