GM Operation, Schifflie Embroidery Unit, 18LPA, Faridabad

Role & responsibilities

Key Responsibilities

1. Customer & Business Support

• Respond to customer enquiries and sampling requests promptly.
• Guide the designing and sampling team to ensure

  on-time sample delivery

  .
• Negotiate prices and close orders in line with company targets.
• Ensure clear communication with customers regarding approvals, timelines, and order details.

2. Order Management & Planning

• Convert confirmed orders into

  detailed production plans

  .
• Coordinate with Merchandising & Purchase teams for raw material readiness.
• Monitor order status daily and escalate risks proactively.

3. Production & Execution

• Lead Designers, supervisors, QC, and production teams to ensure

  on-time in full (OTIF)

  deliveries.
• Implement planning systems to optimize machine loading and manpower utilization.
• Drive efficiency, reduce wastage, and maintain top-quality standards.

4. Operational Excellence & Systems

• Develop SOPs for Sampling, Production, QC, Purchase, Dispatch.
• Implement MIS dashboards (Excel-based initially, ERP in future).
• Define KRAs/KPIs for all departments and monitor compliance.
• Run structured daily huddles, weekly reviews, and monthly performance reviews.

5. People Leadership

• Mentor, train, and build accountability within the operations team.
• Support HR in hiring and retaining high-performing staff.
• Build a culture of discipline, systems, and excellence.

6. Reporting & Growth

• Present weekly dashboards and exception reports to the Business Owner.
• Identify and implement process improvements to support scale-up.
• Contribute to strategic growth initiatives (capacity expansion, customer base growth).

KPIs (Key Performance Indicators)

• On-Time Delivery % (OTIF)
• Production Efficiency %
• Machine Utilization %
• Sample Delivery Turnaround Time
• Rework/Rejection %
• Vendor/Customer Complaint Reduction %
• SOP/MIS Adherence %
• Contribution to Revenue Growth

Candidate Profile

• 1015 years of experience in

  manufacturing/garments/textiles/embroidery

  .
• Strong background in

  production planning, quality, and customer handling

  .
• Proven track record of

  building systems

  and driving operational excellence.
• Leadership experience in managing cross-functional teams (Production, QC, Merchandising, Purchase).
• Hands-on, disciplined, and process-driven leader.
• Experience in SMEs or growth-stage manufacturing businesses preferred.