Glow Molder

As a Customer Success Manager at our company in Ireland, your role will involve building strong relationships with clients, ensuring maximum value from our products and services, and driving long-term customer satisfaction and retention. **Key Responsibilities** - Serve as the main point of contact for assigned customers, understanding their business goals and challenges. - Onboard new clients, provide training, and support successful adoption of our solutions. - Monitor customer health metrics and proactively address potential issues or risks. - Develop and maintain strong relationships with key stakeholders. - Collaborate with Sales, Product, and Support teams to meet customer needs. - Identify opportunities to expand product usage and drive upsell or cross-sell opportunities. - Gather customer feedback and share insights with internal teams for product and service improvement. - Prepare reports and dashboards to track customer success metrics and outcomes. **Requirements** - Bachelor's degree in Business, Marketing, Communications, or related field. - Proven experience in customer success, account management, or client-facing roles. - Strong interpersonal and relationship-building skills. - Excellent communication and presentation abilities. - Ability to analyze customer data and translate insights into action. - Problem-solving mindset with a proactive and solution-oriented approach. - Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms. **Preferred Skills (Nice to Have)** - Experience in SaaS or technology-driven environments. - Knowledge of Irish or EU customer regulations and compliance standards. - Experience managing a portfolio of high-value clients. - Project management skills and ability to coordinate cross-functional initiatives. In addition, the company offers a competitive salary aligned with Irish market standards, hybrid or flexible working arrangements, opportunities for professional development and career growth, a collaborative multicultural working environment, and a benefits package that may include health insurance and a pension plan.,