Position: Business Analyst Location: Singapore Employment Type: Full-time About the Role We are looking for a highly analytical and detail-oriented Business Analyst to support business planning, requirements gathering, and data-driven decision-making. This role works closely with stakeholders across multiple departments to analyse processes, evaluate business needs, and drive improvements that enhance operational efficiency and product outcomes. Key Responsibilities 1. Requirements Gathering & Analysis Engage stakeholders through workshops, interviews, and meetings to capture business needs. Translate business needs into clear functional and technical requirements. Document user stories, workflows, and acceptance criteria for implementation teams. 2. Data Analysis & Reporting Analyse business data, trends, KPIs, and operational metrics to identify gaps or opportunities. Develop dashboards and reports to support decision-making. Perform root-cause analysis and provide insights based on data findings. 3. Business Process Optimisation Map and evaluate existing business processes to identify inefficiencies. Recommend process improvements, automation ideas, and optimisation initiatives. Support change management and ensure smooth rollout of new processes or systems. 4. Project Support & Delivery Work closely with Project Managers, Product Managers, and Engineering teams. Assist in sprint planning, backlog refinement, and user acceptance testing (UAT). Track project progress, document updates, and ensure alignment with business objectives. 5. Stakeholder Management & Communication Serve as a bridge between technical teams and business users. Ensure clear communication, expectation alignment, and timely updates. Prepare presentations, requirement documents, and project reports for management. Requirements Bachelor’s degree in Business, Information Systems, Finance, Engineering, or related field. 1–4 years of experience as a Business Analyst or similar analytical role. Strong analytical skills with proficiency in Excel; knowledge of SQL or BI tools is a plus. Ability to translate complex information into clear, structured insights. Excellent communication, documentation, and stakeholder management capabilities. Experience working in Agile or hybrid project environments is an advantage. Preferred Skills (Optional) Experience with Jira, Confluence, Figma, Power BI, Tableau, or similar tools. Understanding of data analysis, process mapping (BPMN), or system integration. Knowledge of product development or digital transformation projects. What We Offer Exposure to high-impact business and digital projects. A collaborative, growth-oriented working environment. Professional development opportunities, workshops, and training. Competitive salary and benefits package.
As a Customer Success Manager at our company in Ireland, your role will involve building strong relationships with clients, ensuring maximum value from our products and services, and driving long-term customer satisfaction and retention. **Key Responsibilities** - Serve as the main point of contact for assigned customers, understanding their business goals and challenges. - Onboard new clients, provide training, and support successful adoption of our solutions. - Monitor customer health metrics and proactively address potential issues or risks. - Develop and maintain strong relationships with key stakeholders. - Collaborate with Sales, Product, and Support teams to meet customer needs. - Identify opportunities to expand product usage and drive upsell or cross-sell opportunities. - Gather customer feedback and share insights with internal teams for product and service improvement. - Prepare reports and dashboards to track customer success metrics and outcomes. **Requirements** - Bachelor's degree in Business, Marketing, Communications, or related field. - Proven experience in customer success, account management, or client-facing roles. - Strong interpersonal and relationship-building skills. - Excellent communication and presentation abilities. - Ability to analyze customer data and translate insights into action. - Problem-solving mindset with a proactive and solution-oriented approach. - Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms. **Preferred Skills (Nice to Have)** - Experience in SaaS or technology-driven environments. - Knowledge of Irish or EU customer regulations and compliance standards. - Experience managing a portfolio of high-value clients. - Project management skills and ability to coordinate cross-functional initiatives. In addition, the company offers a competitive salary aligned with Irish market standards, hybrid or flexible working arrangements, opportunities for professional development and career growth, a collaborative multicultural working environment, and a benefits package that may include health insurance and a pension plan.,
Job Title: Business Intelligence Analyst Location: [ Australia] Job Type: Full-time About the Role: We are seeking an experienced and detail-oriented Business Intelligence (BI) Analyst to join our dynamic team. As a BI Analyst, you will play a key role in transforming data into actionable insights, enabling data-driven decision-making across various departments. You will work closely with stakeholders to understand business needs, analyze complex datasets, and provide clear and impactful reports. If you are passionate about using data to drive business growth and performance and thrive in a fast-paced environment, we would love to hear from you! Key Responsibilities: Analyze business data from multiple sources to identify trends, opportunities, and areas for improvement. Develop and maintain interactive dashboards and reports using BI tools like Power BI, Tableau, or Qlik. Work with key business stakeholders to understand their data needs and deliver actionable insights. Perform data mining, data extraction, and cleaning to ensure data accuracy and consistency. Conduct detailed analysis and support decision-making across various departments, including sales, marketing, finance, and operations. Assist in the creation of business performance metrics and KPIs. Present complex data in a clear and concise manner to non-technical stakeholders. Provide recommendations based on data analysis to drive business strategies. Support ad-hoc data requests and reporting needs from different teams. Ensure data integrity and quality through proper validation techniques and consistent processes. Requirements: Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field. Proven experience as a Business Intelligence Analyst or similar role. Strong proficiency in BI tools such as Power BI, Tableau, or Qlik (experience with SQL is a plus). Excellent data analysis skills with the ability to work with large datasets. Strong understanding of data warehousing, ETL processes, and data modeling. Ability to communicate complex data insights in a clear and actionable manner. Experience with data visualization and reporting. Strong problem-solving skills and attention to detail. Ability to work both independently and collaboratively in a team environment. Excellent written and verbal communication skills. Knowledge of Australian data privacy laws and regulations is an advantage. Why Join Us: Competitive salary and benefits. Opportunity to work in a collaborative and innovative environment. Ongoing professional development and training. Flexible work arrangements and a focus on work-life balance. Be part of a company that values data-driven decision-making and continuous improvement.