Global Technology Front Office Functional Analyst

Job Description

? ?Job Description ?Our client is looking for Front Office Functional Analyst who will be responsible for: - Act as an in-house functional SME for The Global Technology Team in Recruitment Sales & Delivery Function. - Collaborating with stakeholders, including business users and other functional SMEs, to gather and document detailed functional requirements. - Analyzing business processes and workflows to identify opportunities for improvement. - Creating clear and comprehensive documentation, including business requirements documents, functional specifications, and use cases. Also responsible for maintaining up-to-date documentation throughout the project lifecycle. - Ensuring user stories are well-defined and understood by the development team. Refining user stories and acceptance criteria in collaboration with the various stakeholders. - Serving as a liaison between business stakeholders and the development team to ensure clear communication and understanding of requirements. - Working with technical teams to ensure that system designs align with functional requirements and business goals. - Developing test plans and cases to ensure solutions meet the functional requirements. Actively participating in user acceptance testing. - Providing support to end-users during and after implementations, troubleshooting issues and providing solutions. - Analyzing data to support business decisions and identify trends or patterns. - Identifying opportunities for process improvements and recommend solutions to enhance business operations. Stay up-to-date with industry trends, best practices, and emerging technologies to provide innovative solutions. Desired candidate should have; - Bachelor s degree in computer science, Engineering or Equivalent Technical Field. - Minimum 5 years overall experience, including at least 4 years of Hands-on experience in the recruitment industry. - Active participation in continuous process improvement initiatives within the organization. - Should be a process innovator. - Recruitment industry experience must include Delivery and Sales. Marketing experience is preferred. - Extensive experience of ATS and CRM. Needs to have enhanced and improved the ATS and CRM experience for the delivery and sales and marketing functions. - Process redesign/reengineering experience based on changes in ATS and CRM - Should have extensive hands-on experience of Recruitment. - Hands on Experience in Sales and Account/Client Management in the Recruitment Industry - Familiarity with the industry relevant to sales, recruitment and front office processes and understanding of business processes and workflows. - Demonstrated ability to work closely with business stakeholders and technical teams to ensure alignment and effective communication. - Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. - Strong analytical and problem-solving skills, with experience in analyzing business processes and identifying areas for improvement. - Motivated, self-directed individual who works well with minimal supervision