Global Talent Management Operations

Position Overview:

The Team Manager for Global Talent Management Operations Support will be responsible for managing and leading a team of professionals in delivering operational excellence across various Talent Management and Performance Management activities. The individual in this role will play a pivotal role in streamlining processes, driving efficiency, and supporting global initiatives to elevate employee performance, engagement, and talent management outcomes. This position requires a strategic thinker with strong analytical skills, people management expertise, and a commitment to enhancing the organization's talent and performance ecosystem.

Key Responsibilities:

1. Talent and Performance Management:

• Oversee the Oracle -myHR Talent and Performance, Succession Planning Processes and Activities.
• Ensure SOPs are updated and reviewed as GHRSS Processes and timelines. Documents process to ensure timely and accurate resolution.
• Manage and Oversee SLA’s and TAT for individual processes and activities and look at building operational efficiencies.
• Ensuring timely communication and compliance across the team.
• Drive operational efficiencies and streamline processes based on volumes that are being supported.
• Create a robust escalation management process.
• Guide, mentor and coach the team on performance and behavioural aspects.

5. Qualtrics Surveys and 360 Feedback and Behavioral Assessments:

• Oversee the

  360 Gallagher Behavior Feedback Assessment – Survey Launch

  process, ensuring efficient execution and insightful feedback delivery.

Desired Skills & Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• 8+ years of experience in Talent Management, Performance Management, or HR Operations, with at least 2 years in a managerial role.
• Strong understanding of Performance Management processes and frameworks.
• Demonstrated success in supporting Succession Planning, Talent Pool Reviews, and Engagement initiatives.
• Experience managing cross-functional projects.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Excellent organizational and project management skills, with the ability to handle multiple priorities in a fast-paced environment.
• Outstanding communication and interpersonal skills, with the ability to influence and collaborate with global stakeholders.

Key Competencies:

• Leadership:

  Ability to inspire and manage a global team to meet strategic objectives.

• Operational Excellence:

  Keen attention to detail and focus on improving processes and outcomes.

• Strategic Thinking:

  Ability to align Talent Management initiatives with organizational goals.

• Technological Proficiency:

  Expertise in using Talent Management tools and platforms such as Qualtrics.

• Relationship Management:

  Ability to build and maintain strong relationships with global stakeholders.