Global Services Partner Manager

Services Partner Manager

Please Note:

This position requires support across all three regions (APAC, EMEA, and the Americas), making flexibility essential. We prefer candidates who can work any 9 hours within an 11 AM to 11 PM window daily.

Key Responsibilities:

1. Strategic Partner Acquisition & Selection ("Fishing")

• Identify and recruit high-caliber services partners and subcontractors with specialized expertise in the ERP & Supply Chain ecosystems.

• Lead comprehensive operational, technical, and business assessments to ensure all prospective partners align with QAD s "Champion" implementation standards.

2. Onboarding, Enablement & Operations

• Manage the full partner onboarding lifecycle, ensuring compliance with the legal Master Professional Services Agreement (MPSA), technical, and security standards.

• Facilitate mandatory enablement programs, including EOB (Effective Onboarding), CBA (Champion Benchmark Assessment), and Champion Pace (Rapid Implementation).

• Collaborate with the QAD Services Operations team to onboard partner resources, ensuring they are proficient in QAD s internal tools for time reporting, invoicing, and resource planning.

• Maintain a comprehensive, dynamic inventory of partner resources, including detailed skill matrices, QAD product certifications, resource quality and real-time availability to ensure optimal project staffing.

3. Commercials & Subcontracting Management

• Collaborate proactively with QAD Professional Services and the PMO to forecast resource requirements and project timelines, ensuring seamless alignment between internal demand and partner/subcontractor capacity.

• Negotiate subcontractor rates and commercial terms to maintain market competitiveness and protect project margins.

• Oversee subcontracting arrangements for high-priority customer upgrades, prioritizing QAD s top-tier partners with proven expertise in full-scale implementations.

4. Performance Oversight & Service Delivery

• Monitor partner-led engagements to ensure delivery is on time, within scope, and compliant with QAD s proprietary implementation methodologies.

• Act as the primary escalation point for partner-related delivery challenges, coordinating resolutions with the PMO, Cloud Operations, and Technical Services teams.

5. Strategic Governance & Growth

• Execute Quarterly Business Reviews (QBRs) to evaluate partner performance, certification status, and customer satisfaction metrics.

• Collaborate with Channel Sales Managers to keep them aware of current & upcoming subcontracting work with their partners.

• Drive strategic pipeline sharing and proactive resource planning to identify and capture new service opportunities globally.

6. Success Metrics

• Quality of Delivery: High partner-led project success rates and positive Net Promoter Scores (NPS).

• Ecosystem Readiness: Measurable growth in the number of certified "Adaptive-Ready" partner consultants.

• Revenue Impact: Expansion of partner-sourced pipelines and successful cross-sell/up-sell service revenue.

Who You Are:

• Values:

• Drive:

• Attitude:

• Passionate about bridging Professional Services and Partners/Subcontractors to deliver services projects.

• A resilient, optimistic self-starter who thrives in a fast-paced, collaborative environment.

• Willing to operate within a flexible framework to accommodate cross-functional stakeholder engagement and partner management across diverse geographic regions, including North America, EMEA, and APAC.

• Education: Bachelor s degree.

• Fluent in English (written and oral). Excellent communication, organisation, and interpersonal skills.

• Experience: 7+ years in Partner Management and Implementation Services Selling.

• Commercial & Negotiation Skills: Expertise in Software Services (ERP/Supply Chain) commercials, Professional Services Agreements (PSA), Statement of Works (SOW), and negotiations.

• Stakeholder Management: Strong ability to qualify multi-stakeholder buying groups across global enterprises.

• Technical Tools: MS Office and/or Google tools (Excel/Sheets/Word/Doc/Sheet, etc.), Proficiency in Salesforce, and the Service Delivery tool (Certinia).

• Industry Knowledge (Plus): ERP industry experience is a plus.