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7.0 - 10.0 years
9 - 12 Lacs
Pune
Work from Office
Description Assoc Dir, Statistical Prog Syneos Healthis a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities, Our Clinical Development model brings the customer and the patient to the center of everything that we do We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for, Whether you join us in a Functional Service Provider partnership or a Full-Service environment, youll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives, Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program, We are committed to our Total Self culture where you can authentically be yourself Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people, We are continuously building the company we all want to work for and our customers want to work with WhyBecause when we bring together diversity of thoughts, backgrounds, cultures, and perspectives were able to create a place where everyone feels like they belong, Job Responsibilities Please refer the JD Details will be shared in the Discovery call, Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients, No matter what your role is, youll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment Learn more about Syneos Health, http:// syneoshealth Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above Further, nothing contained herein should be construed to create an employment contract Occasionally, required skills/experiences for jobs are expressed in brief terms Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job, Summary Please refer the JD Details will be shared in the Discovery call, Show
Posted 2 days ago
7.0 - 10.0 years
9 - 12 Lacs
Hyderabad
Work from Office
Description Assoc Dir, Statistical Prog Syneos Healthis a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities, Our Clinical Development model brings the customer and the patient to the center of everything that we do We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for, Whether you join us in a Functional Service Provider partnership or a Full-Service environment, youll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives, Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program, We are committed to our Total Self culture where you can authentically be yourself Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people, We are continuously building the company we all want to work for and our customers want to work with WhyBecause when we bring together diversity of thoughts, backgrounds, cultures, and perspectives were able to create a place where everyone feels like they belong, Job Responsibilities Please refer the JD Details will be shared in the Discovery call, Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients, No matter what your role is, youll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment Learn more about Syneos Health, http:// syneoshealth Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above Further, nothing contained herein should be construed to create an employment contract Occasionally, required skills/experiences for jobs are expressed in brief terms Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job, Summary Please refer the JD Details will be shared in the Discovery call, Show
Posted 2 days ago
8.0 - 13.0 years
0 - 0 Lacs
Coimbatore
Work from Office
Roles and Responsibilities: QUALITY ASSURANCE MANAGER Develop and implement quality management systems (QMS) to ensure compliance with IATF standards. Conduct internal audits . Collaborate with cross-functional teams Ensure timely completion of documentation related to QMS. Required Candidate Profile: Experience Required : 9 to 13 years (Pumps & Motors) Education : DME / B.E. Mech Department : Quality Assurance Job Location : Coimbatore(On role job) Knowledge in QAD and QMS required Annual CTC : 9 LPA Maximum
Posted 2 days ago
2.0 - 7.0 years
8 - 14 Lacs
Chennai
Work from Office
Roles and Responsibilities: Design, develop or modify software by using Progress 4GL and other programming languages Modify existing software to fix errors, improve the overall quality and functionality, or update integrations with other software. Analyse user needs to determine how software should be built or if existing software should be modified. Develop and/or perform software automated testing procedures, solutions and frameworks to ensure software functions as needed. Translate business requirements and specifications into usable and scalable software. Interface with customers and other vendors, arrive at the best design and build solutions Process and understand the capabilities and limitations of data outputs from the software. Participate in design and code reviews. Assist with delivery estimates. Determine and execute the software deployment process.
Posted 3 days ago
2.0 - 7.0 years
7 - 15 Lacs
Chennai
Work from Office
Position: Senior Progress Developer Location: Chennai Work Hours: 6:00 PM - 2:00 AM IST (US Business Hours) Availability: Immediate Experience: 3+ Years Roles and Responsibilities: Design, develop or modify software by using Progress 4GL and other programming languages Modify existing software to fix errors, improve the overall quality and functionality, or update integrations with other software. Analyse user needs to determine how software should be built or if existing software should be modified. Develop and/or perform software automated testing procedures, solutions and frameworks to ensure software functions as needed. Translate business requirements and specifications into usable and scalable software. Interface with customers and other vendors, arrive at the best design and build solutions Process and understand the capabilities and limitations of data outputs from the software. Participate in design and code reviews. Assist with delivery estimates. Determine and execute the software deployment process.
Posted 6 days ago
2.0 - 7.0 years
10 - 13 Lacs
Chennai
Work from Office
Roles and Responsibilities: Design, develop or modify software by using Progress 4GL and other programming languages Modify existing software to fix errors, improve the overall quality and functionality, or update integrations with other software. Analyse user needs to determine how software should be built or if existing software should be modified. Develop and/or perform software automated testing procedures, solutions and frameworks to ensure software functions as needed. Translate business requirements and specifications into usable and scalable software. Interface with customers and other vendors, arrive at the best design and build solutions Process and understand the capabilities and limitations of data outputs from the software. Participate in design and code reviews. Assist with delivery estimates. Determine and execute the software deployment process.
Posted 6 days ago
10.0 - 15.0 years
10 - 15 Lacs
Bengaluru, Karnataka, India
On-site
Job Summary: We are seeking a highly skilled and experienced Manufacturing ERP Functional Consultant with expertise in QAD to support our clients in optimizing their ERP systems. The ideal candidate will have a strong understanding of manufacturing processes and ERP functionalities, with a specific focus on QAD. You will work closely with business stakeholders to analyze requirements, design solutions, implement ERP systems, and provide post-go-live support. Key Responsibilities: ERP System Implementation: Lead the implementation of ERP systems, with a strong emphasis on QAD, across various manufacturing processes. Business Process Analysis: Collaborate with clients to understand their manufacturing operations and business requirements. Identify gaps and recommend solutions for process improvements. System Configuration: Configure ERP systems, particularly QAD, to meet the specific needs of the client. Customize modules to align with business processes. Data Migration: Assist in the planning, mapping, and execution of data migration from legacy systems to QAD ERP systems. Training and Support: Provide end-user training and develop documentation to ensure efficient use of the ERP system. Offer ongoing post-implementation support to resolve issues and optimize usage. Process Optimization: Analyze and identify opportunities for streamlining and enhancing manufacturing processes using ERP functionalities. Stakeholder Engagement: Work closely with cross-functional teams, including IT, finance, production, and supply chain, to ensure successful project outcomes. Troubleshooting and Problem Solving: Address any functional issues within the ERP system, providing timely and effective solutions. Project Management: Manage project timelines, deliverables, and resources, ensuring ERP projects are delivered on time and within budget. Qualifications: Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or related field. 8+ years of experience as an ERP Functional Consultant, with a strong focus on manufacturing industry processes. 5+ years of hands-on experience with QAD ERP systems. In-depth knowledge of manufacturing processes such as production, inventory management, procurement, and supply chain operations. Strong understanding of ERP modules such as Production, Materials Management, Inventory, Procurement, and Finance. Proven ability to implement ERP systems end-to-end, including requirement gathering, configuration, testing, deployment, and post-go-live support. Experience in data migration from legacy systems to ERP solutions. Excellent problem-solving, communication, and interpersonal skills. Ability to manage multiple projects and prioritize tasks effectively. Experience in project management methodologies (Agile, Waterfall) is a plus. Ability to work independently and in a team environment. Preferred Skills: Expertise in QAD ERP Knowledge of other manufacturing ERPs such as SAP, Oracle, or Infor is an advantage. Experience in ERP integration with other systems such as MES, PLM, and CRM. Certification in QAD or relevant ERP systems is a plus.
Posted 1 week ago
3.0 - 8.0 years
0 Lacs
pune, maharashtra
On-site
About Medline Industries India Pvt. Ltd.: Medline Industries India Pvt. Ltd. is engaged in providing offshore business support services to Medline Industries, LP & its global associate companies in the area of Information Services, Finance & Business Process Management. Established in 2010 in Pune, India, Medline Industries India Private Limited has grown to become a team of over 1500 associates supporting Medline's healthcare vision across the USA, Mexico, Europe, Canada, and other international regions. Medline is recognized as America's largest privately-held national manufacturer and distributor of healthcare supplies and services. With a wide range of over 300,000 medical products, including medical-surgical items and a leading textile line in the industry, Medline operates 30+ manufacturing facilities worldwide and 40 distribution centers in North America, contributing to a revenue of $23.3 billion in 2023. Why join Medline: - Direct, full-time employment in a large, stable, rapidly growing, yet profitable company. - A privately owned company with no public debts. - Unaffected by recent downturns/recessions. - Competitive compensation and benefits package. - Opportunities for individual growth in a supportive and ethical work culture. Job Description: As a Specialist FP&A at Medline, you will play a crucial role in providing financial decision support to senior management in the manufacturing FP&A domain. Your responsibilities will include analyzing financial results, identifying trends, and metrics related to Medline's manufacturing plants in the Americas. You will collaborate with on-shore teams to ensure timely reporting and be involved in key projects such as new business initiatives, system integrations, and change management. Additionally, you will support the preparation of forecasts, annual plans, and long-range plans, while driving process improvements and consistency across all US and Mexico plants. Main Duties and Responsibilities: - Analyze financial results and trends for manufacturing plants - Ensure reporting deadlines are met by partnering with on-shore teams - Support new business initiatives and major projects - Assist in preparing forecasts, annual plans, and long-range plans - Conduct financial business reviews and drive process improvement - Provide financial expertise and support to onshore and offshore teams - Respond to queries from business partners accurately and in a timely manner Skills & Experience: - 5+ years of financial planning and analysis experience in a manufacturing organization - Cross-functional collaboration experience in a global setting - Strong technical accounting skills and knowledge of financial accounting principles - Proficiency in MS Office (Excel, Word, PowerPoint) - Strong communication and influencing skills - Analytical mindset and continuous improvement orientation - Flexibility and teamwork abilities - Stakeholder management skills - Knowledge of QAD/SAP, SAP S4 preferred Educational Qualification: - CA, CMA with 5-8 years of experience or Engineer & MBA from Top Tier Schools with 3-5 years of experience - Alteryx/Tableau certification is a plus,
Posted 1 week ago
8.0 - 13.0 years
8 - 13 Lacs
Pune
Work from Office
Minimum of 8 yrs of experience in QAD Development/Migration/Support Hands on experience debug reported issue and provide resolution with fix to business users Experience in Distribution, Manufacturing and Finance Module and good understanding of EDI ecommerce, EAM module, Fixed Asset, MSW Strong understanding of business process in Supply chain and Manufacturing Exposure to Mfg/Pro 9, eB2.1, QAD 2008 SE, QAD 2012 EE, QAD 2015 EE and QAD Adaptive and Qxtend Good Technical knowledge of Progress 4GL, QAD reporting framework, RF Eagle and Stream Serve Good understanding of inbound & outbound XML file processing, knowledge EDI configuration Must be QAD cloud certified Effective On Boarding (EOB), Sales in Adaptive UX, Purchasing in Adaptive UX, Enterprise platform Developer - Certifications Handle complex QAD application related issues from customer, partners and business users to provide resolution on time
Posted 1 week ago
7.0 - 12.0 years
5 - 9 Lacs
Pune
Work from Office
Project Role : Advanced Application Engineer Project Role Description : Develop innovative technology solutions for emerging industries and products. Interpret system requirements into design specifications. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Advanced Application Engineer, you will utilize modular architectures, next-generation integration techniques, and a cloud-first, mobile-first mindset to provide vision to Application Development Teams. You will work with an Agile mindset to create value across projects of multiple scopes and scale. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the implementation of innovative solutions.- Conduct regular team meetings to ensure alignment and progress.- Mentor junior team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance.- Strong understanding of financial processes and systems.- Experience in implementing SAP FI CO modules in complex environments.- Knowledge of integration with other SAP modules.- Hands-on experience in configuring and customizing SAP FI CO functionalities. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP FI CO Finance.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 2 weeks ago
7.0 - 12.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Advanced Application Engineer Project Role Description : Develop innovative technology solutions for emerging industries and products. Interpret system requirements into design specifications. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Advanced Application Engineer, you will utilize modular architectures, next-generation integration techniques, and a cloud-first, mobile-first mindset to provide vision to Application Development Teams. You will work with an Agile mindset to create value across projects of multiple scopes and scale. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the implementation of innovative solutions.- Conduct regular team meetings to ensure alignment and progress.- Mentor junior team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance.- Strong understanding of financial processes and systems.- Experience in implementing SAP FI CO modules in complex environments.- Knowledge of integration with other SAP modules.- Hands-on experience in configuring and customizing SAP FI CO functionalities. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP FI CO Finance.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 2 weeks ago
12.0 - 17.0 years
55 - 60 Lacs
Chennai
Work from Office
The TPRM Operations team is split in two locations, Lisbon and Chennai, both under the management of the Head of TPRM Operations in Portugal. This team assesses Suppliers before and during a contractual relationship in various domains, including Compliance risk, CSR risk, ICT risk, Operational risk or PDP risk. This involves carrying out risk analysis, supporting Procurement teams, liaising with beneficiaries, in their decision-making process. This role requires managing the dayto-day operations of the PP TPRM Operations in India, under the overall management of PP TPRM Operations Head based in Lisbon. Responsibilities Guide the ISPL GDD team execute GDD requests allocated to ISPL processing queue. Supervise the activity of the Team Leaders in Chennai, ensuring assessments deliverables respect and meet procedures, quality and deadlines. Manages the team of KYS analysts, providing individual follow-up and guidance. Escalate any operational, technical or HR topic to the Head of TPRM Operations, during regular touchpoints or on need basis. Identify enhancements on tools, methodology or organisation, with a permanent improvement mindset.. Ensure the process deliverables are executed according to agreed SOPs and conduct regular service delivery reviews with Procurement Performance Lisbon.. Foster a positive work environment that encourages collaboration and continuous improvement. Conduct regular team meetings, one-on-ones, and performance reviews to ensure alignment with goals and provide constructive feedback. Act as a liaison between the team and stakeholders, including Procurement teams, PP Lisbon and other departments. Provide regular updates on BAU status, progress, and any challenges encountered. Ensure that on shore manager expectations are managed effectively and that their needs are met. Escalate complex issues to PP Lisbon when necessary and propose solutions. Technical Behavioral Competencies Operational execution with exposure to supplier risk management processes Exposure to audit, risk or compliance disciplines Ability to coach and effectively engage staff to improve efficiency effectiveness. Strong proficiency in Microsoft Office (particularly MS Excel, PowerPoint and Word) Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Decision Making Personal Impact / Ability to influence Resilience Transversal Skills: Ability to manage / facilitate a meeting, seminar, committee, training Ability to inspire others generate people's commitment Ability to set up relevant performance indicators Ability to develop others improve their skills Ability to understand, explain and support change Education Level: Master Degree or equivalent Experience Level At least 12 years
Posted 3 weeks ago
9.0 - 14.0 years
17 - 32 Lacs
Hyderabad
Remote
Job Description: Expertise in Progress 4GL and hands-on experience with the ADM framework. Strong experience in WebSpeed for building and maintaining web applications. Proficiency in HTML and JavaScript for frontend development and integration. Back end: Expertise in Object Oriented Programming Progress RDBMS/Progress 4GL RESTful (Rest-APIs) Full Stack Expertise in Progress OpenEdge 11.7 and Progress OpenEdge ABL Competency in character UI and GUI development Background in OS-level platforms including Microsoft AVD ThinApp and Red Hat Linux
Posted 3 weeks ago
4.0 - 9.0 years
8 - 18 Lacs
Hyderabad
Remote
Job Description: Expertise in Progress 4GL and hands-on experience with the ADM framework. Strong experience in WebSpeed for building and maintaining web applications. Proficiency in HTML and JavaScript for frontend development and integration. Back end: Expertise in Object Oriented Programming Progress RDBMS/Progress 4GL RESTful (Rest-APIs) Full Stack Expertise in Progress OpenEdge 11.7 and Progress OpenEdge ABL Competency in character UI and GUI development Background in OS-level platforms including Microsoft AVD ThinApp and Red Hat Linux
Posted 3 weeks ago
4.0 - 9.0 years
6 - 10 Lacs
Remote, , India
On-site
Hiresquad Resources is seeking a Senior QAD Techno-Functional Developer to drive the architecture and delivery of complex custom solutions within the QAD ERP environment. This role is ideal for a seasoned professional with deep hands-on experience in Progress 4GL, qXtend, and QAD Web UI , ready to lead major ERP rollouts and development-heavy projects. Key Responsibilities Lead the design and development of complex customizations in QAD using Progress 4GL . Build and deploy advanced integrations utilizing qXtend, Web Services, and external APIs . Develop and enhance QAD Web UI / .NET UI applications. Drive ERP development projects from initial requirements gathering through to successful go-live. Architect scalable and reusable solutions that align with business needs and QAD best practices. Collaborate effectively with cross-functional teams, including business stakeholders, functional leads, and external vendors. Mentor junior developers and ensure strict adherence to coding and architectural standards. Prepare comprehensive technical specifications and deployment documentation. Required Skills QAD Development: 8-10 years of hands-on development experience in QAD ERP and Progress 4GL/OpenEdge . Integration Expertise: Expertise in designing and developing integrations using qXtend and QAD Web Services . UI Development: Strong experience in QAD Web UI or .NET UI development . QAD Knowledge: Solid understanding of QAD database schemas, tables, and process flows . Reporting: Experience in working on QRF (Reporting Framework) . Solution Design: Ability to translate complex business requirements into scalable technical solutions. Soft Skills: Excellent communication, leadership, and documentation skills.
Posted 3 weeks ago
4.0 - 9.0 years
11 - 21 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Role & responsibilities Preferred candidate profile Job Description: Expertise in Progress 4GL and hands-on experience with the ADM framework. Strong experience in WebSpeed for building and maintaining web applications. Proficiency in HTML and JavaScript for frontend development and integration. Back end: Expertise in Object Oriented Programming Progress RDBMS/Progress 4GL RESTful (Rest-APIs) Full Stack Expertise in Progress OpenEdge 11.7 and Progress OpenEdge ABL Competency in character UI and GUI development Background in OS-level platforms including Microsoft AVD ThinApp and Red Hat Linux
Posted 3 weeks ago
4.0 - 6.0 years
7 - 8 Lacs
Bengaluru
Work from Office
As a Dynamic CRM Architect, you will play a pivotal role in the configuration, customization, and management of the Dynamics 365 solutions. Your responsibilities will span across development, troubleshooting, and implementation, ensuring seamless CRM operations. Key Responsibilities: - Configure and customize Dynamics 36, including workflows,Plugins, HTML, JavaScript, and unified Interface. - Utilize Microsoft Power Platform and Microsoft Power Automate to enhance system functionality. -- Work with Web technologies and languages such as ASP.net, HTML, Javascript, XML, JSON,.Net Core,ensuring multi- threaded application development. - Manage cloud/ on prem databases like Azure SQL and SQL Server, integrate using tools like Kingsway Soft. - Document software components like technical and functional specifications. - Provide troubleshooting and technical support across environments. - Design and integrate Microsoft Power Portals, including UI development and liquid scripting. - Utilize code management tools like Git,TFS, JIRA, and Confluence for project tracking. - Employ design tools such as ER modeling,UML diagrams and flowcharts. - Handle Dynamics 365 CRM development, code merging, deployments, and CI/CD pipelines. Required Skills: - Proficiency in Azure Cloud, including authentication and resource management. - Experience with QAD or SAP ERP integrations. - Expertise in Data Migrations, customizations, workflows, and plugins. - Strong understanding of Power Apps, both Cloud and on-premise databases, and Virtual Entities. - Knowledge on exception handling, timeouts, performance tuning, and role- based feature implementation. - Ability to manage managed services and unmanaged solutions. - Extensive experience in Sales and services within the CRM sales lifecycle. -End- to- end CRM development and implementation experience, including deployment across various environments.
Posted 3 weeks ago
5.0 - 8.0 years
9 - 14 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Progress 4GL. Experience5-8 Years.
Posted 3 weeks ago
6.0 - 9.0 years
9 - 12 Lacs
Pune
Work from Office
Review & analyze customer RFQ for Valves, prepare quotations. Coordinate with customer & sales. Focus on quality & profit. Deal with cost control, timely delivery & documents. Upload project details using QAD system. Comply with Co's Policies. Required Candidate profile BE - Mech/ IE/ Chem/ Instrument Engg with 6-9 yrs exp in Technical Sales Support & Quote process in an engg company esp. in VALVES Manufacturing with API Spec Q-1 knowledge & coordinating & CRM must. Perks and benefits Attractive Salary varies with Merit and Experience
Posted 3 weeks ago
3.0 - 6.0 years
3 - 6 Lacs
Dadra & Nagar Haveli
Work from Office
Job Title Sr. Executive-QAD/Management Representative Job Description: Knowledge and exp of ISO documentation, ISO Audit Hands-on exp of PPAP, Quality Reports. Reviewing & approving the quality plan for effective measurement. Control on non-confirming products. Define Structure Of Quality System Document Data Control Plan and Implement internal Quality Audit Control of Quality Records Liaison with certifying body / External Body To ensure that appropriate corrective and preventive actions are being initiated Reporting on performance of the quality system for management review as a basis for improvement Responsible for awareness of customer & regulatory requirements throughout the organization. Responsible for maintaining integrity of quality management system when changes to the quality management system are planned & implemented. Coordination with supplier and customer on quality issues. Identification & analysis of various failures and its root cause analysis. Reporting to top management about the performance of system. Skills Required: Good communication skill Presentation skill Analytical skill Team building Leadership Skill
Posted 4 weeks ago
7.0 - 10.0 years
3 - 6 Lacs
Sanand, Ahmedabad
Work from Office
Responsibility and duties Arrange and conduct Internal Quality Audit. Arrange and conduct monthly Quality Review Meeting Arrange and conduct Management Review Meeting. Liaison with Certification body Co-ordinate with each department to decide effective corrective action. Review of Key indicators of each department and monitoring effective implementation of actions.etc Arrange and conduct Layered Process Audit. Conduct Daily works Meeting of Middle level management. To handle and attend customer audit Analyze, Design and implement new system as per customer requirement. Etc Responsible for target Control Activity. Analysis of data and continual improvement. Co-ordinate activities of development of new products including APQP, PPAP, tool acceptance. Disposition of non-conforming products. Identify , install and monitor Statistical techniques. Corrective action on customer complaints, internal failures. Control of customer supplied documents, national-international standards and samples. Prepare, issue and control of Quality Plans. Responsible for product and process change management Responsible to monitor safety characteristics if applicable
Posted 1 month ago
7.0 - 12.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP S/4HANA Group Reporting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions that align with business needs and requirements. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing innovative solutions- Conduct regular team meetings to ensure alignment and progress- Stay updated on industry trends and technologies to enhance team performance Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA Group Reporting- Strong understanding of financial reporting processes- Experience in designing and implementing SAP Group Reporting solutions- Knowledge of SAP S/4HANA integration with other SAP modules- Hands-on experience in configuring SAP Group Reporting functionalities Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP S/4HANA Group Reporting- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education
Posted 1 month ago
7.0 - 12.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : PySpark Good to have skills : Oracle Procedural Language Extensions to SQL (PLSQL)Minimum 7.5 year(s) of experience is required Educational Qualification : Any graduation Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements in Bhubaneswar. Your day will involve collaborating with teams to create innovative solutions and contribute to key decisions. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing best practices- Conduct regular team meetings to ensure alignment and progress- Mentor junior team members to enhance their skills Professional & Technical Skills: - Must To Have Skills: Proficiency in PySpark- Strong understanding of data processing and manipulation- Experience in building scalable applications using PySpark- Knowledge of optimizing PySpark jobs for performance- Hands-on experience in troubleshooting and debugging PySpark applications Additional Information:- The candidate should have a minimum of 7.5 years of experience in PySpark- This position is based at our Bhubaneswar office- A Any graduation is required Qualification Any graduation
Posted 1 month ago
10.0 - 12.0 years
10 - 12 Lacs
Remote, , India
On-site
Lead design and architecture of QAD ERP systems Oversee implementations, migrations, and upgrades across Manufacturing, Finance, and Supply Chain modules Ensure effective system integration and performance optimization Manage compliance and troubleshoot critical system issues Guide data migration and deployment in both cloud and on-premise environments Apply enterprise architecture principles to deliver scalable solutions Mentor and support junior team members
Posted 1 month ago
10.0 - 12.0 years
10 - 12 Lacs
Chennai, Tamil Nadu, India
On-site
Lead design and architecture of QAD ERP systems Oversee implementations, migrations, and upgrades across Manufacturing, Finance, and Supply Chain modules Ensure effective system integration and performance optimization Manage compliance and troubleshoot critical system issues Guide data migration and deployment in both cloud and on-premise environments Apply enterprise architecture principles to deliver scalable solutions Mentor and support junior team members
Posted 1 month ago
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