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Hitachi Energy
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Global Product Serviceability Manager (f/m/d)

Global Product Serviceability Manager (f/m/d)

Hitachi Energy

14 - 18 years

20 - 25 Lacs

Vadodara

Posted:4 hours ago| Platform:

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Skills Required

Product management Training Electrical engineering global operations Switchgear Product service Customer satisfaction Document management Continuous improvement Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The opportunity

Are you ready to shape the future of servicing high-voltage switchgear on a global scale? In this important role you are part of the global product group switchgear and serve as the vital link between our product and the service teams. You help to ensure that our cutting-edge switchgear products are not only innovative but also seamlessly installable, maintainable, and reliable in the field. You ll shape the processes and trainings that drive quality, performance, and customer satisfaction across our global operations.

How you ll make an impact

Owner of the global installation, commissioning and maintenance manuals. By steering these documents, you ensure that the on-site activities are instructed to match the needs of the products.
Shape the training of the service personnel to match the need of the product. For this you own the global training material and certification requirements for service personnel.
Define and manage audit programs for training centers and field sites
Establish qualification criteria for contractors
Define the minimum service scope for each product, ensuring to meet service continuity requirements
Define certification rules and customer training content
Release maintenance manuals and training documents
Provide product service-related input for product management

Your background

Bachelor s or master s degree in electrical engineering or related areas
Proven experience in installation, commissioning, or maintenance of switchgear
Strong knowledge in high-voltage switchgears.
Experience in document management and process definition
Excellent communication and coordination skills across global teams
Ability to define and implement structured processes and documentation
Excellent English language skills, other languages are a plus

More about us

You will do enriching work, as part of a dynamic, passionate, and collaborative team which is committed to innovation and continuous improvement
You will be stretched, encouraged, and supported to grow we pride ourselves on providing strong learning and development opportunities
We offer an environment that fosters collaboration, connection, and diversity of thought
Our culture is one of a kind: Come as you are and bring your unique attributes, passion and drive to Hitachi Energy, contributing to making us the place to be and to our purpose of advancing a sustainable energy future for all
Flexible working, including hybrid/remote working opportunities
A competitive compensation and benefits package

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Hitachi Energy

Energy / Electrical Equipment

San Francisco

38,000 Employees

1520 Jobs

Key People

Pablo Otin

Chief Executive Officer (CEO)
Luca D'Ariano

Chief Financial Officer (CFO)
Sabrina W. M. Montalto

Chief Human Resources Officer (CHRO)

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Global Product Serviceability Manager (f/m/d)