Global Product Customer Support Professional [US Shift]

Sapiens

3 - 6 years

14 - 19 Lacs

bengaluru

Posted:17 hours ago| Platform:

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Skills Required

application system personal skills dbms sql customer support screening training and development hrsd training financial services pension administration job description sourcing talent acquisition employee engagement recruitment general insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Main duties include

Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
Supporting customers from a wide range of countries.
Providing product and installation consultancy, remotely or onsite.
Willingness to work beyond working hours when required.

Requirements:

Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
Excellent written and verbal English skills
2-4 years of Experience with support for enterprise application systems/big and complicated systems.
Ability to work under pressure and provide solutions within the application itself and in the technical environment
High computer technical skills knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.

Advantages:

SQL knowledge
Experience working with financial banking systems
Web Servers knowledge
Please note
: All work is conducted in English.

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