Global People Services - Service Line Lead - Learning & Talent

OUR STORY

YOUR ROLE

Accountabilities And Responsibilities

• Lead the design, implementation, and continuous improvement of end-to-end processes for L&D services, ensuring consistency and efficiency of service levels.
• Work closely with HR, IT, and other departments to ensure processes for L&D services are integrated into broader shared services operations.
• Act as the primary point of contact for processes for L&D services-related issues and troubleshooting
• Oversee the use and management of learning management systems (LMS) and other digital platforms supporting L&D
• Oversee the logistical tasks and activities to support the deployment of global learning and development programs
• Identify and implement innovative solutions and technologies to automate and enhance the learning experience and operational efficiency
• Ensure processes for L&D services comply with organizational policies, legal requirements, and industry best practices
• Manage reporting frameworks and dashboards for learning activities, including mandatory training, performance metrics, and audit compliance
• Lead a team of L&D support staff within the shared services model, providing guidance, mentoring, and performance feedback
• Foster a culture of continuous learning and process improvement within the team
• Monitor and manage the budget for L&D shared services activities, ensuring cost-effective operations.
• Ensure high levels of service and support for employees and managers in their interaction with L&D shared services.
  

Experience Requirements

• 14+yrs of overall experience and 5+ years SSC experience, preferably in L&D with exposure to L&D tech
• Experience in establishing L&D services team and processes
• Experience working on process development, management and continuous improvement
• Experience in managing a team and working alongside multiple departments
• Experience in working with business leaders and stakeholders
  

Knowledge & Skills Requirements

• Ability to streamline and optimize learning operations
• Strong relationship management skills with stakeholders across multiple departments
• Proficiency in leveraging technology for process automation and service delivery.