Global Insurance Ops Leader, P&C - London, UK and US Markets

Role: Global Insurance Ops Leader – P&C (London, UK & US Markets)Location: NCR

Shift: UK & US Shifts# Positions: 4Work Model: Work From Office

Role Overview

Global Insurance Ops Leader – P&C

Key Responsibilities

• Lead large-scale Insurance Operations with full ownership of delivery, quality, customer experience, and efficiency
• Drive transformation initiatives including process re-engineering, digital enablement, and Gen AI-led improvements
• Build strong client relationships, improve Net Promoter Score, and grow existing accounts
• Own P&L, revenue growth, and operational governance for large global clients
• Anticipate risks, design mitigation plans, and ensure business continuity
• Mentor and develop leadership talent, foster a high-performance and learning culture
• Partner with clients to understand business needs and propose value-driven solutions
  

Must-Have Experience

• Strong background in P&C Insurance with London, UK or US Market exposure (Underwriting)
• Proven leadership in Insurance Operations & Service Delivery
• Experience managing large teams (350+) across geographies
• P&L ownership and revenue growth responsibility
• Global client management and stakeholder engagement
• Exposure to transformation initiatives; understanding of Gen AI / digital transformation is highly desirable
  

Additional Requirements

• Ability to operate in a matrixed, multi-geography environment
• Excellent communication, presentation, and senior stakeholder management skills
• Willingness to travel between Noida and Gurgaon, as required