Global Command Centre Executive

We are looking for a driven and customer-obsessed GCC Executive to join our HORECA sales team. This individual will act as the control tower, ensuring seamless coordination across Category, Supply Chain, and Business Operations teams. You will be the key owner of daily execution, KPI tracking, and ensuring a best-in-class customer experience for our HORECA clients.

This role requires strong cross-functional collaboration, exceptional problem-solving skills, and the ability to thrive in a fast-paced environment. A customer-first attitude is essential.

Key Responsibilities:

• Act as the point of contact and coordinator between sales, supply chain, category, and operations teams to ensure smooth execution of all customer transactions.
• Drive daily operational excellencetrack, monitor, and follow up on open issues, customer escalations, and execution bottlenecks.
• Ensure a high-quality customer experience by resolving escalations swiftly and aligning internal teams on service delivery expectations.
• Take ownership of KPI dashboards, ensuring accurate and timely tracking of all key sales and operational metrics.
• Perform deep dives into key topline metrics to identify performance gaps and initiate corrective actions.
• Handle incoming customer queries, follow up proactively, and close issues over phone calls when necessary.
• Collaborate cross-functionally to improve processes and align teams toward customer goals.

Signs of a Fit:

• 13 years of experience in program management, operations, or customer-facing roles.
• Prior experience handling customer queries and closing sales or issues over calls is a strong plus.
• Proven ability to work across functions and manage multiple stakeholders.
• Strong analytical mindset with a knack for digging into data and identifying insights.
• Highly organized, with strong attention to detail and the ability to manage daily workflows independently.
• A customer-obsessed attitudewilling to go above and beyond to deliver value.
• Proficiency in MS Excel or Google Sheets for tracking metrics and KPIs.
• Excellent verbal and written communication skills.