Global Command Centre Executive

GCC Executive

control tower

Category, Supply Chain, and Business Operations teams

execution, KPI tracking, and ensuring a best-in-class customer experience for our HORECA

clients.This role requires strong cross-functional collaboration, exceptional problem-solving

skills, and the ability to thrive in a fast-paced environment. A customer-first attitude is essential.

Key Responsibilities:

• Act as the

  point of contact and coordinator

  between sales, supply chain, category, and

operations teams to ensure smooth execution of all customer transactions.

• Drive

  daily operational excellence

  track, monitor, and follow up on open issues,

customer escalations, and execution bottlenecks.

• Ensure a

  high-quality customer experience

  by resolving escalations swiftly and aligning

internal teams on service delivery expectations.

• Take ownership of

  KPI dashboards

  , ensuring accurate and timely tracking of all key sales

and operational metrics.

• Perform

  deep dives

  into key topline metrics to identify performance gaps and initiate

corrective actions.

• Handle incoming customer queries, follow up proactively, and close issues over phone

calls when necessary.

• Collaborate cross-functionally to improve processes and align teams toward customer

goals.

Signs of a fit:

• 1–3 years

  of experience in program management, operations, or customer-facing roles.
• Prior experience handling

  customer queries and closing sales or issues over calls

  is a

strong plus.

• Proven ability to work across functions and manage multiple stakeholders. Strong

  analytical mindset

  with a knack for digging into data and identifying insights.
• Highly

  organized

  , with strong attention to detail and the ability to manage daily workflows

independently.

• A

  customer-obsessed

  attitude—willing to go above and beyond to deliver value.
• Proficiency in MS Excel or Google Sheets for tracking metrics and KPIs.
• Excellent verbal and written communication skills