701 Genesys Jobs - Page 16

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 8 - 14 Years 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Machine learning,...

Your Role Join Capgeminis Business Services Global Business Line as part of the Presales / Solution Design team , where you will play a pivotal role in shaping Contact Center solutions for global clients. You will assist in designing and proposing AWS Amazon Connect-based cloud solutions, integrating advanced technologies to meet client-specific operational and strategic goals. In this role you will play a key role in: Collaborate with the core solutions team to assess client requirements and design tailored Contact Center solutions using AWS Amazon Connect . Lead the end-to-end solutioning process, from understanding client landscapes to proposing cloud-based or hybrid deployment models. Bu...

Job Title: IVR Lead/Architect Location: Bangalore/Mangalore Type: Fulltime Why MResult? Founded in 2004, MResult is a global digital solutions partner trusted by leading Fortune 500 companies in industries such as pharma & healthcare, retail, and BFSI. MResults expertise in data and analytics, data engineering, machine learning, AI, and automation help companies streamline operations and unlock business value. As part of our team, you will collaborate with top minds in the industry to deliver cutting-edge solutions that solve real-world challenges. Website: https://mresult.com/ LinkedIn: https://www.linkedin.com/company/mresult/ What We Offer: At MResult, you can leave your mark on projects ...

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 5+ years of experience in below skills - Primary skills : Genesys Development Javascript Solution Architecting Interested candidates for above position kindly share your CVs on chitralekha.so@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

About Barco Barco designs technology to enable bright outcomes around the world Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions) We have a team of 3,600 employees, located in 90 countries, whose passion for technology is captured in 400 granted patents As part of BCR Software Development group at Barco our vision is to be a world class software team partnering with our ...

Role: Technical Support Experiences of maintaining and updating systems (genesys or Zendesk system updates) and windows servers. Exp: 5+ Yrs Location: Pune Watch JD for more details: https://youtu.be/goNY1e70Lhk Thanks & Regards, Vikrant Hodage Unlock Your Future with Expert Recruitment! Job's Portfolio : www.youtube.com/@vikranthodage7217

Role: WFM Specialist Min 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre Settings Strong understanding on Capacity Planning & Forecasting UK Shift 5 Days Working Location: Bangalore Immediate joiners preferred Call Anumeha: 6376649769 Priyanka: 9366772439 Send resume to anumeha@manningconsulting.in priyanka@manningconsulting.in

Hiring for TOP Brand for WORKFORCE MANAGEMENT SALARY - 9 LPA Both Side cabs Looking for experienced professionals in Workforce Demand Planning with strong skills in forecasting models, predictive analytics, and data-driven decision making. Required Candidate profile Must have hands-on expertise in time series forecasting, AHT/volume modeling, and WFM platforms. Should be able to analyze trends, collaborate cross-functionally, and present insights to stakeholders.

Hiring for TOP Brand for WORKFORCE MANAGEMENT SALARY - 14 LPA Both Side cabs Looking for experienced professionals in Workforce Demand Planning with strong skills in forecasting models, predictive analytics, and data-driven decision making. Required Candidate profile Must have hands-on expertise in time series forecasting, AHT/volume modeling, and WFM platforms. Should be able to analyze trends, collaborate cross-functionally, and present insights to stakeholders.

Role & responsibilities Customize and configure Microsoft Dynamics 365 CE to meet business requirements. Collaborate with stakeholders to gather and analyze business requirements related to Contact Center and CRM. Implementation experience with contact center as a service (CCaaS) solution and use Dynamics 365 Customer Service for customer relationship management (CRM). Develop and maintain integrations with third-party Contact Center platforms (e.g., Genesys, Five9, Amazon Connect, Twilio any one). Design, configure, and deploy Microsoft Dynamics 365 CRM (Customer Engagement), particularly the Omnichannel for Customer Service module . Implement and integrate omnichannel capabilities includin...

Required Skills: Minimum 8 years of total experience in IT. Minimum 5 years of experience as a Technical Lead in Salesforce projects. Strong knowledge of Salesforce Service Cloud, Experience Cloud, and Omnichannel. Expertise in AI technologies such as Einstein Bots and Genesys AI. Proven experience in developing Salesforce customizations (Apex/Lightning), integration, and executing data migrations. Excellent leadership and communication skills. Experience with integration tools like MuleSoft and API Gateway. Strong problem-solving and analytical skills. Ability to lead technical requirements sessions and document technical solutions. Excellent documentation skills and attention to detail. Re...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud AI Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to dr...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud AI Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to dr...

As an experienced Project Management Professional, you will be responsible for leading the end-to-end delivery of high-impact, complex technical solutions, with a focus on Voice, Contact Center, and Collaboration technologies such as Avaya, Cisco, Genesys, and Microsoft. Your key responsibilities will include owning the technical solution delivery process, leading multi-team collaboration, managing senior stakeholders, suppliers, governance, risk, and change control, ensuring timely and budget-aligned delivery that meets business needs, driving continuous improvement and operational readiness, as well as managing escalations, RAG status, and lessons learned reviews. To excel in this role, yo...

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM t...

MNC in Mumbai(Malad) & Pune(Viman Nagar) Hiring for WFM RTA Real Time Analyst CTC UPTO 5.8LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Virtual Interview Role and Key Responsibilities: • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial r...

Qualifications Minimum 8 years of total experience in IT. Minimum 5 years of experience as a Technical Lead in Salesforce projects. Strong knowledge of Salesforce Service Cloud, Experience Cloud, and Omnichannel. Expertise in AI technologies such as Einstein Bots and Genesys AI. Proven experience in developing Salesforce customizations (Apex/Lightning), integration, and executing data migrations. Excellent leadership and communication skills. Experience with integration tools like MuleSoft and API Gateway. Strong problem-solving and analytical skills. Ability to lead technical requirements sessions and document technical solutions. Excellent documentation skills and attention to detail. Rele...