409 Genesys Jobs - Page 16

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools a...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks a...

- Manage workforce management (WFM) processes. - Ensure efficient real-time analysis and scheduling (not mandatory). - Strong communication skills. - Good Knowledge and hands on experience on WFM tools. - 5 days working and Rotational Shifts. Required Candidate profile - Should have atleast 2+ years of experience as RTA in BPO Organisation. - Should have excellent communication skills - Strong understanding of WFM tools Call or Whatsapp @ 8723051470 / 6002281943

Must have hands-on experience with Genesys Cloud, specifically configuring and managing its core features and AI capabilities. Direct experience with Co-pilot, preferably Genesys Co-pilot, including deployment, training, and optimization of its generative AI and natural language processing (NLP) models. Proficiency in using Genesys Cloud APIs and web services to integrate Co-pilot with existing CRM, knowledge bases, and other business applications. Solid understanding of cloud architecture and deployment best practices within a Genesys environment, ensuring security and scalability. Proven ability to manage the full project lifecycle, from initial requirements gathering to final deployment a...

Project Role :Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NAMinimum 3 year(s) of experience is required Educational...

Project Role :Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NAMinimum 7.5 year(s) of experience is required Education...

Project Role :Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NAMinimum 5 year(s) of experience is required Educational...

Project Role :Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NAMinimum 7.5 year(s) of experience is required Education...

Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to u...

Need to build the entire Automated QA process. Start with a small campaign and then grow it out across the company Experience with Genesys Cloud and AI capabilities. Experience with Co-pilot and natural language processing (NLP) models. Proficiency in APIs and web services to integrate with different business applications. Good Understanding of cloud architecture and deployment ensuring security and scalability. Ability to manage the full project lifecycle, from initial requirements gathering to final deployment and post-launch support. Experience with Genesys reporting and analytics to measure Co-pilot's effectiveness and identify areas for improvement. Knowledge of healthcare data privacy ...

Ability to build the Dashboards inside of Genesys for agents to see their performance. In addition to agents, it would need to be built for supervisors/managers/directors as well. Hands-on experience with Genesys Cloud and AI capabilities. Direct experience with Co-pilot and natural language processing (NLP) models. Proficiency in Cloud APIs and web services to further integrate it with various business applications. Solid understanding of cloud architecture and deployment of best practices within a Genesys environment, ensuring security and scalability. Proven ability to manage the full project lifecycle, from initial requirements gathering to final deployment and post-launch support. Exper...

Must have hands-on experience with Genesys Cloud, specifically configuring and managing its core features and AI capabilities. Direct experience with Co-pilot, preferably Genesys Co-pilot, including deployment, training, and optimization of its generative AI and natural language processing (NLP) models. Proficiency in using Genesys Cloud APIs and web services to integrate Co-pilot with existing CRM, knowledge bases, and other business applications. Solid understanding of cloud architecture and deployment best practices within a Genesys environment, ensuring security and scalability. Proven ability to manage the full project lifecycle, from initial requirements gathering to final deployment a...

Roles and Responsibilities : Design, implement, and maintain complex contact center solutions using Genesys Cloud platform. Collaborate with clients to understand their business requirements and develop customized solutions. Provide training and support to end-users on implemented solutions. Troubleshoot issues related to Genesys platform and resolve them efficiently. Job Requirements : 12-18 years of experience in IT services & consulting industry. Strong knowledge of Genesys cloud framework, including its architecture, features, and functionality. Proven track record in designing and implementing large-scale contact center solutions.

Require 2 Years of exp in WFM/RTA/MIS Real time analysis/Dashboards/Rostering/WFM Reporting/Forecasting/SLA/Adherence tracking/Advance Excel/Verint/IEX Location- Pune/Mangalore CTC- 6 LPA+ Incentives WFO Graduates US Shifts Contact-92143 34811 AMAN

Job Title - GN - SONG - Service - Genesys Analyst/Consultant/Manager/Senior Manager Management Level: 11,9,7 & 6Location: Bengaluru, Mumbai , Hyderabad, Pune, Gurugram, Chennai Must-have skills: Genesys Contact Center Implementation Good Good to have skills: Genesys Pure Connect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, ServiceNow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop ...

Candidates must have a bachelor's degree in chemistry or a closely related field. A crucial catalyst role between Principal and clients. The role will majorly focus on servicing the existing clients in regulatedmarket AND new business development. Should be accurate on documentation. Good English communication- spoken written KeyAccount Management for Existing Clients with effective Services includesTechnical as well as Commercial aspect. To coordinate on daily basis with principal and clients pan India. Techno-CommercialSupport consists of the following 1. Enquiry evaluation to be done technically. 2. To send the detailed information to the principal about the enquiry. 3. To make Proforma C...

Candidates must have a bachelor's degree in chemistry or a closely related field. A crucial catalyst role between Principal and clients. The role will majorly focus on servicing the existing clients in regulatedmarket AND new business development. Should be accurate on documentation. Good English communication- spoken written KeyAccount Management for Existing Clients with effective Services includesTechnical as well as Commercial aspect. To coordinate on daily basis with principal and clients pan India. Techno-CommercialSupport consists of the following 1. Enquiry evaluation to be done technically. 2. To send the detailed information to the principal about the enquiry. 3. To make Proforma C...

Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities - Collaborate w...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Job Title - GN - SONG - MT - Workforce Intelligence - Senior Manager/Manager Management Level: 06/ Senior Manager or 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Advance Customer Engagement, Workforce Optimization Roles & Responsibilities: As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workfor...

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and ...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative en...

Job Title - GN - SONG - Service - Salesforce - Lifesciences - Senior Manager Management Level: 6-Senior Manager Location: Mumbai, MC1 Building, NonSTPI Must-have skills: Business Model Strategy Good to have skills:NA Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accentures Strategy & Consulting Global Network Song practice. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works wit...

Job Title - GN - SONG - Service - Genesys Senior Manager Management Level: 6-Senior Manager Location: Bengaluru Must-have skills: Genesys Contact Center Implementation Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementati...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative en...