CRM -CCAS _MS Dynamic Competency

The Glove

5 - 7 years

9 - 17 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

c# ms dynamics crm plugin .net genesys gen amazon connet five9 powerapps

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Customize and configure Microsoft Dynamics 365 CE to meet business requirements.
Collaborate with stakeholders to gather and analyze business requirements related to Contact Center and CRM. Implementation experience with
contact center as a service (CCaaS)
solution and use Dynamics 365 Customer Service for customer relationship management (CRM).
Develop and maintain integrations with
third-party Contact Center platforms
(e.g., Genesys, Five9, Amazon Connect, Twilio any one).
Design, configure, and deploy Microsoft Dynamics 365 CRM (Customer Engagement), particularly the
Omnichannel for Customer Service module
.
Implement and integrate
omnichannel capabilities
including live chat, voice, SMS, WhatsApp, social media, and email support.
Develop custom plug-ins, workflows, business process flows, and integrations using C#,.net JavaScript, and Power Platform tools.
Develop and maintain
Canvas Apps
that connect to
Dataverse
,
Dynamics 365
, and other data sources to support business processes.
Integrate Power Platform components
(Power Automate, Power Apps, Power BI - anyone)
for end-to-end business workflows.
Work with stakeholders to gather and analyze business requirements and translate them into technical solutions.
Design and implement
integration solutions
between Dynamics CRM and external systems using Azure Integration Services(azure knowledge or any certification will also work).
Maintain code quality and adhere to best practices, including version control (e.g., Azure DevOps, Git).
Create technical documentation, including architecture diagrams, code documentation, and release notes.

Preferred candidate profile

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