IT Business Analyst

Job Description

Handled SAFe and Agile-based delivery with strong skills in requirement elicitation, Jira project management, and user story writing. Translated complex business requirements into Use Cases, User Stories , and Process/Workflow Diagrams . Experience in using Jira, documents, epics, user stories, risks, issues, and defects. Mentored development teams; facilitated Sprint Planning, Retrospectives, Daily Stand-ups , and presented in Sprint Demos and Reviews. Created BRD, FRD, Features, Roadmaps, User manuals ; involved in development and testing teams. Supported international clients (Airlines, Retail, Insurance), including a 3-month on-site collaboration in Europe . Maintained the Product Backlog and coordinated with the clients UX team. Supported Go-live activities , complaint handling, and resolution to improve customer satisfaction. Started as a UI developer , contributing to chatbot design and generative AI advancements . Experience with Salesforce-related applications (TrackWise, STAR). Role & responsibilities Preferred candidate profile