IT Business Analyst

• Handled

  SAFe and Agile-based

  delivery with strong skills in requirement elicitation, Jira project management, and user story writing.
• Translated complex business requirements into

  Use Cases, User Stories

  , and

  Process/Workflow Diagrams

  .
• Experience in using Jira, documents, epics, user stories, risks, issues, and defects.
• Mentored development teams; facilitated

  Sprint Planning, Retrospectives, Daily Stand-ups

  , and presented in Sprint Demos and Reviews.
• Created

  BRD, FRD, Features, Roadmaps, User manuals

  ; involved in development and testing teams.
• Supported international clients (Airlines, Retail, Insurance), including a

  3-month on-site collaboration in Europe

  .
• Maintained the

  Product Backlog

  and coordinated with the clients UX team.
• Supported

  Go-live activities

  , complaint handling, and resolution to improve customer satisfaction.
• Started as a

  UI developer

  , contributing to chatbot design and

  generative AI advancements

  .
• Experience with

  Salesforce-related applications

  (TrackWise, STAR).

  Role & responsibilities

Preferred candidate profile