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CRM -CCAS  _MS Dynamic Competency The Glove

5.0 - 7.0 years

9 - 17 Lacs

bengaluru

Hybrid

Role & responsibilities Customize and configure Microsoft Dynamics 365 CE to meet business requirements. Collaborate with stakeholders to gather and analyze business requirements related to Contact Center and CRM. Implementation experience with contact center as a service (CCaaS) solution and use Dynamics 365 Customer Service for customer relationship management (CRM). Develop and maintain integrations with third-party Contact Center platforms (e.g., Genesys, Five9, Amazon Connect, Twilio any one). Design, configure, and deploy Microsoft Dynamics 365 CRM (Customer Engagement), particularly the Omnichannel for Customer Service module . Implement and integrate omnichannel capabilities includin...

Posted 3 months ago

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