CRM -CCAS _MS Dynamic Competency The Glove

5.0 - 7.0 years

9 - 17 Lacs

bengaluru

Hybrid

Role & responsibilities Customize and configure Microsoft Dynamics 365 CE to meet business requirements. Collaborate with stakeholders to gather and analyze business requirements related to Contact Center and CRM. Implementation experience with contact center as a service (CCaaS) solution and use Dynamics 365 Customer Service for customer relationship management (CRM). Develop and maintain integrations with third-party Contact Center platforms (e.g., Genesys, Five9, Amazon Connect, Twilio any one). Design, configure, and deploy Microsoft Dynamics 365 CRM (Customer Engagement), particularly the Omnichannel for Customer Service module . Implement and integrate omnichannel capabilities including live chat, voice, SMS, WhatsApp, social media, and email support. Develop custom plug-ins, workflows, business process flows, and integrations using C#,.net JavaScript, and Power Platform tools. Develop and maintain Canvas Apps that connect to Dataverse , Dynamics 365 , and other data sources to support business processes. Integrate Power Platform components (Power Automate, Power Apps, Power BI - anyone) for end-to-end business workflows. Work with stakeholders to gather and analyze business requirements and translate them into technical solutions. Design and implement integration solutions between Dynamics CRM and external systems using Azure Integration Services(azure knowledge or any certification will also work). Maintain code quality and adhere to best practices, including version control (e.g., Azure DevOps, Git). Create technical documentation, including architecture diagrams, code documentation, and release notes. Preferred candidate profile

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